Customer Engagement & Order Support Specialist

Pine Environmental Services LLC; Town of Amherst (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

PTO 3 weeks to start

401(k) with Company Match

Medical, Dental, and Vision Insurance

8 Paid Company Holidays

Additional professional development

Job summary

Pine Environmental Services LLC is seeking a Customer Engagement Representative to support customers with rental equipment inquiries, quotes, order tracking, and coordinated delivery logistics. This role collaborates with the branch and outside sales team and supports multiple offices and departments to grow the branch.

The position is office-based with a strong emphasis on customer service and data accuracy.

Qualifications

• High School Diploma/GED or higher required.
• 2 years of customer service experience preferred (environmental/safety or rental field).
• Office environment familiarity and basic data entry skills.

Responsibilities

• Intake customer inquiries for equipment rental, order status and general questions.
• Develop and issue quotes for products and services.
• Follow up on quotes and record outcomes in the database.
• Review orders to confirm equipment, accessories, quantities and contract instructions.
• Assist branch sales and marketing via outbound calls and emails.
• Communicate order confirmations and follow up on delivery.
• Update database with details and call-off information.
• Assist scheduling delivery and pick-up of orders.
• Locate equipment and arrange shipping logistics.
• Billing/invoicing and credit card processing as needed.

Skills

Excellent communication

Analytical thinking

Team player

Education

High School Diploma/GED or higher

Job description

Pine Environmental Services LLC is seeking a Customer Engagement Representative to support customers with rental equipment inquiries, quotes, order tracking, and coordinated delivery logistics. This role collaborates with the branch and outside sales team and supports multiple offices and departments to grow the branch.

The position is office-based with a strong emphasis on customer service and data accuracy.