Customer Engagement Rep

Pine Environmental Services LLC; Town of Amherst (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

PTO 3 weeks to start

401(k) with Company Match

Medical, Dental, and Vision Insurance

8 Paid Company Holidays

Additional professional development

Job summary

Pine Environmental Services LLC is seeking a Customer Engagement Representative to support customers with rental equipment inquiries, quotes, order tracking, and coordinated delivery logistics. This role collaborates with the branch and outside sales team and supports multiple offices and departments to grow the branch.

The position is office-based with a strong emphasis on customer service and data accuracy.

Qualifications

• High School Diploma/GED or higher required.
• 2 years of customer service experience preferred (environmental/safety or rental field).
• Office environment familiarity and basic data entry skills.

Responsibilities

• Intake customer inquiries for equipment rental, order status and general questions.
• Develop and issue quotes for products and services.
• Follow up on quotes and record outcomes in the database.
• Review orders to confirm equipment, accessories, quantities and contract instructions.
• Assist branch sales and marketing via outbound calls and emails.
• Communicate order confirmations and follow up on delivery.
• Update database with details and call-off information.
• Assist scheduling delivery and pick-up of orders.
• Locate equipment and arrange shipping logistics.
• Billing/invoicing and credit card processing as needed.

Skills

Excellent communication

Analytical thinking

Team player

Education

High School Diploma/GED or higher

Job description

JobTitle:CustomerEngagementRepresentative

Reportingto:Branch Manager or Customer Service Manager

StatusNon-Exempt

Purpose

The Customer Engagement Representative’s primary responsibility is to support Pine customers by responding to inquiries about rental equipment, as well as sales of our products and services. These efforts result in the growth of the Branch. In addition, this role will support our operations and outside sales team, as well as other offices and departments.

At Pine Environmental Services, we believe our employees are our greatest asset. We are proud to offer a competitive and comprehensive benefits package that supports your health, well-being, and future, including:

• 3 Weeks of Paid Time Off (PTO) to start
• 401(k) with Company Match
• Medical, Dental, and Vision Insurance
• 8 Paid Company Holidays
• Additional voluntary benefits and professional development opportunities

Primary Responsibilities

• Intake customer inquiries for equipment rental, order status, andgeneral questions.
• Develop and issue quotes for our products and services.
• Follow up on quotes, record in Pine’s database the outcome.
• Review customer orders to confirm that equipment, accessories, consumables, quantities,price,and any special contract instructions are understood.
• Assistin branch sales and marketing efforts through outgoing phone calls and emails.
• Communicate customer Order Confirmations andfollowup upon delivery.
• Update Pine’s database with details and Call-Off information.
• Assistin scheduling delivery and pick-up oforders.
• Assistinlocatingequipment and shippinglogistics.
• Help provide solutions when customers have issues.
• Enter repair orders when needed.
• Setup product replacement when needed.
• Maintaining contract files and customer correspondence.
• Record & investigate customer inquiries.
• PO processing whennecessary.
• Billing/Invoicing customers.
• Credit card processing when needed.
• Promote a positive Health and Safety attitude / workplace.
• Have a basic understanding of our equipment and howit’sused.
• Keep a clean, organized well-maintained office.
• Other duties as assigned.

Knowledge, Skills, Core Competencies

• Excellent Communication Skills- Written, Verbal, Interpersonal, and Phone.
• Ability to think analytically, with focus on problem troubleshooting.
• A flexible andstrong teamplayer that can work in a fast-pacedenvironment.

Education/Experience

• High School Diploma/GED or Higher
• 2 years of Customer Service Experience, preferably in the environmental/safety or rental field

This is a non-safety sensitive position. Employee will be in an office environment. Employee will bend, walk, stand and may sit for long periods of time. This position is 70% sedentary and 30% active and may include activities such as walking, standing, bending, stretching, climbing (ladder). Must be able to lift up to 25 lbs assisted or unassisted.

Pine Environmental Services reserves the right to revise or change job duties and responsibilities as the need arises. This position descriptiondoes not constitutea written or implied contract of employment