Customer Engagement Rep

ADP, Inc.; Raleigh (NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

3 Weeks PTO

401(k) with Company Match

Medical, Dental, Vision Insurance

8 Paid Holidays

Voluntary benefits and development

Job summary

Pine Environmental Services is seeking a Customer Engagement Representative in Raleigh, NC to support customers with rental equipment inquiries and sales activities. You will help generate quotes, track orders, and assist the branch sales and marketing teams.

The role emphasizes strong communication, accuracy in processing orders, and collaboration across offices to ensure smooth operations and excellent customer service.

Qualifications

• Excellent written and verbal communication skills.
• Strong analytical and troubleshooting abilities.
• Collaborative, able to work in a fast-paced environment.

Responsibilities

• Handle customer inquiries for equipment rental, order status, and general questions.
• Develop and issue quotes for products and services.
• Assist branch sales and marketing via outbound calls and emails.
• Coordinate delivery and logistics, including scheduling and tracking orders.
• Update customer records and contracts in the database.
• Process billing and payments as needed.
• Support health and safety initiatives in the workplace.

Skills

Excellent communication

Analytical thinking

Team player

Education

High School Diploma/GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Regular Administrative Raleigh, NC, US

Job Description

Job Title: Customer Engagement Representative

Reporting to: Branch Manager or Customer Service Manager

Status Non-Exempt

Purpose

The Customer Engagement Representative’s primary responsibility is to support Pine customers by responding to inquiries about rental equipment, as well as sales of our products and services. These efforts result in the growth of the Branch . In addition, this role will support our operations and outside sales team, as well as other offices and departments.

At Pine Environmental Services, we believe our employees are our greatest asset. We are proud to offer a competitive and comprehensive benefits package that supports your health, well-being, and future, including:

• 3 Weeks of Paid Time Off (PTO) to start
• 401(k) with Company Match
• Medical, Dental, and Vision Insurance
• 8 Paid Company Holidays
• Additional voluntary benefits and professional development opportunities

Primary Responsibilities

• Intake customer inquiries for equipment rental, order status, andgeneral questions.
• Develop and issue quotes for our products and services.
• Follow up on quotes, record in Pine’s database the outcome.
• Review customer orders to confirm that equipment, accessories, consumables, quantities,price,and any special contract instructions are understood.
• Assistin branch sales and marketing efforts through outgoing phone calls and emails.
• Communicate customer Order Confirmations andfollowup upon delivery.
• Update Pine’s database with details and Call-Off information.
• Assistin scheduling delivery and pick-up oforders.
• Assistinlocatingequipment and shippinglogistics.
• Help provide solutions when customers have issues.
• Enter repair orders when needed.
• Setup product replacement when needed.
• Maintaining contract files and customer correspondence.
• Record & investigate customer inquiries.
• PO processing whennecessary.
• Billing/Invoicing customers.
• Credit card processing when needed.
• Promote a positive Health and Safety attitude / workplace.
• Have a basic understanding of our equipment and howit’sused.
• Keep a clean, organized well-maintained office.
• Other duties as assigned.

Knowledge, Skills, Core Competencies

• Excellent Communication Skills- Written, Verbal, Interpersonal, and Phone.
• Ability to think analytically, with focus on problem troubleshooting.
• A flexible andstrong teamplayer that can work in afast-pacedenvironment.

Education/Expe rience

• High School Diploma/GED or Higher
• 2 years of Customer Service Experience, preferably in the environmental/safety or rental field

This is a non-safety sensitive position . Employee will be in an office environment. Employee will bend, walk, stand and may sit for long periods of time. This position is 70% sedentary and 30% active and may include activities such as walking, standing, bending, stretching, climbing (ladder). Must be able to lift up to 25 lbs assisted or unassisted .

Pine Environmental Services reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment