Customer Engagement & Rentals Specialist

ADP, Inc.; Northville (MI); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Paid Time Off

401(k) with Company Match

Health, Dental, Vision Insurance

8 Paid Holidays

Job summary

Pine Environmental Services in Northville, MI is seeking a Customer Engagement Representative to support Pine customers by answering inquiries about rental equipment and sales of our products and services. This non-exempt, full-time administrative role reports to the Branch Manager or Customer Service Manager and helps coordinate orders, quotes, and logistics.

The role emphasizes strong communication, teamwork, and attention to detail.

Qualifications

• Excellent Written, Verbal, Interpersonal, and Phone communication skills.
• Ability to think analytically and troubleshoot problems.
• Flexible, strong team player in a fast-paced environment.

Responsibilities

• Intake customer inquiries for equipment rental, order status, and general questions.
• Develop and issue quotes for products and services.
• Follow up on quotes and record outcomes in Pine’s database.
• Review customer orders for equipment, accessories, quantities, prices, and special contract instructions.
• Assist in branch sales and marketing through calls and emails.
• Communicate Order Confirmations and follow up on delivery.

Skills

Communication

Analytical thinking

Team player

Education

High School Diploma/GED or Higher

2 years of Customer Service Experience

Job description

Pine Environmental Services in Northville, MI is seeking a Customer Engagement Representative to support Pine customers by answering inquiries about rental equipment and sales of our products and services. This non-exempt, full-time administrative role reports to the Branch Manager or Customer Service Manager and helps coordinate orders, quotes, and logistics.

The role emphasizes strong communication, teamwork, and attention to detail.