Rental Coordinator

IRONCLAD Powered by Mersino; Sherwood (OR); On-site; USD 42,000 - 54,000; Full time

Job summary

Ironclad Environmental Solutions is seeking a Rental Coordinator to manage branch rental and sales agreements, process transactions, and maintain documentation with a safety-first mindset. You will handle inquiries, provide timely information, and collaborate with team members to ensure smooth operations.

The role requires excellent communication, strong attention to detail, and the ability to multitask in a fast-paced office environment.

Qualifications

• High school diploma or equivalent
• 3+ years of experience in the rental industry, customer service, or billing, preferred but not required
• 1-2 years of data entry experience
• Strong communication skills: verbal and written
• Detail-oriented with strong organizational and multitasking abilities
• MS Excel experience preferred

Responsibilities

• Address customer invoice inquiries and discrepancies, provide documentation and solutions, and follow up for customer satisfaction.
• Prepare documentation for customer contracts and process rental transactions, ensuring accuracy of information entered.
• Ensure that returned and/or off-rented equipment is properly documented in a timely manner.
• Collaborate with other departments to coordinate rental activities smoothly.
• Provide backup support to other team members as needed.
• Suggest ideas to improve branch efficiency.
• Maintain accurate records of rental transactions, including customer info, rental agreements, and payments.
• Create and receive purchase orders and invoices for vendors to ensure proper payment.
• Verify and reconcile vendor statements, resolving discrepancies as needed.
• Perform other duties as assigned.
• Demonstrate strong critical thinking and effective problem-solving.

Skills

Communication

Attention to detail

Multitasking

Teamwork

Problem-solving

Safety-minded

Customer service

Education

High School Diploma

Tools

MS Excel

Wynne Systems

Microsoft Teams

Intranet

Job description

The Rental Coordinator’s primary function is managing and processing the branch’s rental/sales agreements. Manage and facilitate rental process, handle inquiries, and ensure customer satisfaction with a safety-first mindset. This role requires excellent communication skills, attention to detail, ability to multitask and the ability to work collaboratively in a team environment. Must fully support the company vision and team culture.

Primary Responsibilities

• Address customer invoice inquiries and discrepancies. Providing appropriate documentation and solutions in a timely manner and following up to ensure customer satisfaction. Providing information about rental services, pricing, and availability to existing and potential Customers.
• Prepare documentation for customer contracts. Process rental transactions for all outgoing and incoming equipment verifying that all information entered is correct and accurate.
• Ensure that all returned and/or off-rented equipment is properly documented in a timely manner.
• Collaborate with other departments to ensure seamless coordination of rental activities.
• Provide backup support to other team members in the office as necessary.
• Suggest ideas and ways to improve branch efficiency.
• Maintain accurate records of rental transactions, including customer information, rental agreements, and payments.
• Create and receive Purchase orders and invoices for Vendors to ensure proper payment.
• Verify and reconcile vendor statements, resolving discrepancies as needed.
• Other duties as assigned.
• Strong critical thinking skills and the ability to effectively problem-solve required.

Equipment Used

• Computer, telephone, and electronic office equipment
• MS Office Suite with an emphasis on Excel
• Access the company s internal systems including, Wynne Systems, Intranet, and Teams

Experience/Education

• High school diploma or equivalent experience
• 3+ years of experience in the rental industry, customer service, or billing, preferred but not required
• 1-2 years of data entry experience
• Strong communication skills: verbal and written
• Detail-oriented with strong organizational and multitasking abilities
• MS Excel experience preferred

At Ironclad Environmental Solutions, you can build a rewarding career and provide exceptional service in the process. The opportunity to advance your career is one click away at Ironclad Environmental Solutions.