Customer Engagement Pro: Drive Appointments & Referrals

Renewal by Andersen Corporation; Northborough, Northern (MA, KY); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Tuition Reimbursement

401k with 50% match up to 6% of your  

Paid Time Off

Company Paid Holidays

Paid Volunteer Time

And more!

Job summary

Renewal by Andersen is seeking a results-driven Call Center/Customer Service Specialist in Northborough, MA. You will call existing customers using company tools, schedule appointments with Sales Consultants, and generate referrals after positive conversations to grow business.

Ideal candidates have 2+ years in call center or related roles, clear communication, and the discipline to apply feedback quickly, with a teamwork mindset and ability to work independently toward daily goals.

Qualifications

• Experience in call center, customer service or sales roles preferred.
• Clear verbal and written communication.
• Ability to build rapport and guide conversations naturally.
• Willingness to accept feedback and apply it quickly.
• Independent worker who stays aligned with team goals.
• Flexible with shifting priorities.

Responsibilities

• Call existing customers using company tools and clear, respectful communication.
• Schedule appointments with Sales Consultants when customers are ready to explore projects.
• Generate referrals in a natural, service-minded way after positive conversations.
• Accurately document customer interactions and appointment details.
• Work toward daily activity and performance goals with consistency and ownership.

Skills

Clear communication

Active listening

Coaching openness

Independent working

Team alignment

Flexibility

Tools

CRM software

Job description

Renewal by Andersen is seeking a results-driven Call Center/Customer Service Specialist in Northborough, MA. You will call existing customers using company tools, schedule appointments with Sales Consultants, and generate referrals after positive conversations to grow business.

Ideal candidates have 2+ years in call center or related roles, clear communication, and the discipline to apply feedback quickly, with a teamwork mindset and ability to work independently toward daily goals.