Customer Engagement & Growth Manager

Ryder System, Inc.; Frederick (MD); On-site; USD 62,000 - 80,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan

Job summary

Ryder System, Inc. seeks a Customer Engagement Manager to oversee assigned accounts, educate customers on Ryder services, and drive growth across the service portfolio.

You will manage relationships, coordinate with Ryder teams, and ensure delivery of contracted services to customers. The role emphasizes understanding the customers’ business, goals, and operations while expanding wallet share through upsell opportunities and proactive communication.

Qualifications

• Bachelor's degree in business, marketing, or transportation, or equivalent experience.
• 2+ years of experience providing service to customers.
• 2+ years of experience selling to customers.

Responsibilities

• Attain or exceed assigned sales quotas and profit targets; maintain regular contact with customers.
• Develop a sales penetration plan to expand Ryder’s wallet share and present Ryder services.
• Develop relationships with all customer buying influencers and collaborate to upsell services.

Skills

Sales skills

Account Management

Negotiation

Contractual leasing

Pricing

Education

Bachelor's degree in business, marketing, or transportation

Job description

Ryder System, Inc. seeks a Customer Engagement Manager to oversee assigned accounts, educate customers on Ryder services, and drive growth across the service portfolio.

You will manage relationships, coordinate with Ryder teams, and ensure delivery of contracted services to customers. The role emphasizes understanding the customers’ business, goals, and operations while expanding wallet share through upsell opportunities and proactive communication.