Customer Engagement Executive

Dell Inc.; Massachusetts; Presencial; USD 90 000 - 150 000; Tempo integral

Resumo da oferta

Dell Technologies in Massachusetts seeks a Consultant for Account Services Management to own day‑to‑day service delivery for key customer accounts, ensure SLA alignment, and drive continuous improvement. You will coordinate across teams to prevent issues and manage changes while maintaining clear communication with customers.

Join us to deliver excellent service in a dynamic environment, contribute to strategic service outcomes, and help customers achieve operational success while advancing your

Responsabilidades

• Own day-to-day service delivery for key customer accounts, aligning processes to SLAs, and driving continuous improvement.
• Coordinate across teams to prevent issues, manage changes, and enhance customer satisfaction.

Descrição da oferta de emprego

Consultant, Account Services Management

Dell Technologies customers expectgreat thingsfrom both our products and our services. Account Services Management is all about managing and overseeing seamless service delivery processes.It’sa hugely varied field of work. Processes range from incident management to change management, from configuration management to customer management. The team makes sure disputes and technical issues are resolved. We also provide excellent communication to the customer around every activity – from the tactical to the strategic.

Whatyou’llachieve:

As aConsultant, you willbe responsible forowning day‑to‑day service delivery for key customer accounts, aligning processes to SLAs, and driving continuous improvement. You will coordinate across teams to prevent issues, manage changes, and enhance customer satisfaction.

Join us to do the best work of your career and make a profound social impact as aConsultanton ourAccount Services Managementteam.