Customer Enablement & Onboarding Specialist

Dun-; Austin (TX); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Sick leave

Education assistance

Volunteer days

Donation matching

401k with company matching

Health benefits

Medical/dental/vision insurance

Job summary

Dun & Bradstreet in Austin seeks an Associate Customer Consultant to enable customers and onboard product solutions. You will equip customers with knowledge, resources, and support per their agreement, managing multiple engagements with a focus on low-spend accounts.

You’ll drive successful onboarding, train customers, and coordinate with internal teams so customers gain value from our products and move toward renewal.

Qualifications

• Bachelor's Degree required.
• Experience with data handling and reporting.
• Experience with Microsoft Office tools.

Responsibilities

• Own onboarding and implementation activities with customers from near the point of sale.
• Ensure customers understand training options and can use the product successfully.
• Be a product expert and share best practices to drive value.
• Provide product training and walkthroughs to diverse audiences.
• Perform check-ins within 30 days of onboarding.
• Act as the main customer contact during onboarding and coordinate resolution.
• Prioritize customer needs and track progress using standard procedures.
• Assist customers upgrading to new solutions, including data migration.
• Provide status updates to customers and internal teams.
• Oversee transition to the internal team through renewal.

Skills

Strong communication

Training & knowledge transfer

Product onboarding experience

Customer engagement

Ownership mindset

Problem solving

Cross-functional collaboration

Education

Bachelor's Degree

Tools

Salesforce

Microsoft Office

Job description

Dun & Bradstreet in Austin seeks an Associate Customer Consultant to enable customers and onboard product solutions. You will equip customers with knowledge, resources, and support per their agreement, managing multiple engagements with a focus on low-spend accounts.

You’ll drive successful onboarding, train customers, and coordinate with internal teams so customers gain value from our products and move toward renewal.