Associate Customer Consultant (R-19259)

Dun-; Austin (TX); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Sick leave

Education assistance

Volunteer days

Donation matching

401k with company matching

Health benefits

Medical/dental/vision insurance

Job summary

Dun & Bradstreet in Austin seeks an Associate Customer Consultant to enable customers and onboard product solutions. You will equip customers with knowledge, resources, and support per their agreement, managing multiple engagements with a focus on low-spend accounts.

You’ll drive successful onboarding, train customers, and coordinate with internal teams so customers gain value from our products and move toward renewal.

Qualifications

• Bachelor's Degree required.
• Experience with data handling and reporting.
• Experience with Microsoft Office tools.

Responsibilities

• Own onboarding and implementation activities with customers from near the point of sale.
• Ensure customers understand training options and can use the product successfully.
• Be a product expert and share best practices to drive value.
• Provide product training and walkthroughs to diverse audiences.
• Perform check-ins within 30 days of onboarding.
• Act as the main customer contact during onboarding and coordinate resolution.
• Prioritize customer needs and track progress using standard procedures.
• Assist customers upgrading to new solutions, including data migration.
• Provide status updates to customers and internal teams.
• Oversee transition to the internal team through renewal.

Skills

Strong communication

Training & knowledge transfer

Product onboarding experience

Customer engagement

Ownership mindset

Problem solving

Cross-functional collaboration

Education

Bachelor's Degree

Tools

Salesforce

Microsoft Office

Job description

Shape the Future with Dun & Bradstreet

At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. For over 180 years, businesses have trusted us to turn uncertainty into opportunity. We're a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what's next? Join us! Explore opportunities at dnb.com/careers.

The Associate Customer Consultant is responsible for successful customer enablement and onboarding of product solutions for customers requiring a standard onboarding experience. This will entail equipping customers with the knowledge, resources, and support to get the most out of Dun & Bradstreet's products and services during their onboarding phase, per their signed agreement. This role manages a number of customer engagements in varying states at one time, and the focus is on agreements with low spend.

Essential Key Responsibilities

• Own onboarding and implementation activities, working closely with customers to get up and running on new solutions as close as possible to the point of sale.

• Ensure customers are properly engaged, understand their training options, and can successfully use the product.

• Be a product expert, understanding all facets of the product including best practices to help customers get value.

• Support customers with product training and walk-throughs to audiences of varying business and technical backgrounds.

• Conduct check-ins with customers to review their use of the solution within 30 days of onboarding.

• Serve as the main customer contact during onboarding, escalating issues as needed and takingownership to coordinate resolution of issues.

• Work with the customer to prioritize business needs and track the progress of the implementation using D&B's standard procedures and systems.

• Help customers upgrade to new solutions, which may involve data migration.

• Provide status updates to customers and internal team members.

• Oversee transition to the internal team who will own the relationship after onboarding through renewal.

Essential Skills and/or Certifications

• Bachelor's Degree

• Experience with data and ability to view, extract, transfer, store, recall, and manipulate data files.

• Experience with Microsoft Office tools.

• Sales & Marketing Technology (Salesforce) experience preferred.

• Strong verbal, written, and presentation skills to a diverse audience.

• Ability to train and transfer knowledge and skills to customers.

• Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success.

• Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden yourcompetencies through structural courses and programs

Physical Requirements

• Ability to sit, speak and operate telephone and/or computer for long periods of time.

• Ability to handle pressure, stressful conditions, and conflict resolution.

• Ability to work day, evening and/or weekend hours as needed.

#LI-DNI

Benefits We Offer

• Generous paid time off in your first year, increasing with tenure.
• Up to 16 weeks 100% paid parental leaveafter one year of employment.
• Paid sick timeto care for yourselfor family members.
• Education assistanceand extensive training resources.
• Do GoodProgram: Paid volunteer days&donation matching.
• Competitive401k with company matching.
• Health & wellness benefits, including discounted Wellhubmembership rates.
• Medical, dental&vision insurancefor you,spouse/partner&dependents.

All Dun & Bradstreet job postings can be found at https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.

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Dun & Bradstreet provides equal employment opportunities to applicants and employees without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law. Know Your Rights: Workplace Discrimination is Illegal - The current poster can be found here. We participate in E-Verify - The current poster can be found here.

Accommodations information for applicants with disabilities: Dun & Bradstreet is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with Dun & Bradstreet, please send an e-mail to [e-mail] to let us know the nature of your accommodation request and your contact information.