AI-Driven Customer Success & Renewal Leader

WinsAbove; Austin (TX); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Flexible paid time off

Health care

Caregiving support

Equity plan participation

Job summary

WinsAbove in Austin, TX, is seeking a Customer Experience Manager to lead the post-sale customer journey, from onboarding to long-term retention. This role requires strong management of customer relationships, engagement strategies, and collaboration with sales teams.

The ideal candidate has at least 3 years of experience in customer success or account management, with a deep understanding of customer needs and effective project management skills. A comprehensive benefits package and potential participation in an equity plan are included.

Qualifications

• Minimum 3 years in Customer Success/Account Management or Inside/Field sales.
• 2+ years relative industry experience, preferably in cloud security or performance.
• Strong understanding or willingness to learn about computer networking and internet security.

Responsibilities

• Manage customer engagement from onboarding through the entire lifecycle.
• Act as a trusted advisor and drive long-term success plans with large customers.
• Maintain deep understanding of solutions and present relevant features to customers.
• Participate in business value justification meetings and renewal meetings.
• Demonstrate impact on customer growth and adoption.

Skills

Customer Success

Account Management

Problem Solving

Project Management

SaaS Retention

Computer Networking

French

German

Education

Bachelor's degree or equivalent

Job description

WinsAbove in Austin, TX, is seeking a Customer Experience Manager to lead the post-sale customer journey, from onboarding to long-term retention. This role requires strong management of customer relationships, engagement strategies, and collaboration with sales teams.

The ideal candidate has at least 3 years of experience in customer success or account management, with a deep understanding of customer needs and effective project management skills. A comprehensive benefits package and potential participation in an equity plan are included.