Associate Customer Consultant (R-19259)

Dnb; Jacksonville (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Generous paid time off

100% paid parental leave

Education assistance

Health & wellness benefits

401k with company matching

Job summary

Dnb is seeking an experienced employee to manage customer onboarding and implementation activities. In this role, you will work closely with customers to ensure successful use of the product while providing necessary training and support.

The ideal candidate will have a Bachelor's Degree and experience with data manipulation, Microsoft Office tools, and Salesforce. A strong communication skill set is essential for effective training and customer interaction.

Benefits include generous paid time off, 100% paid parental leave, education assistance, and competitive health benefits.

Qualifications

• Bachelor's Degree required.
• Experience handling and manipulating data files.
• Ability to train customers effectively.

Responsibilities

• Own onboarding and implementation activities.
• Conduct product training for diverse audiences.
• Serve as the main contact during customer onboarding.

Skills

Data manipulation expertise

Proficiency in Microsoft Office tools

Strong verbal and written communication

Experience with Salesforce

Problem-solving mindset

Education

Bachelor's Degree

Job description

Responsibilities

• Own onboarding and implementation activities, working closely with customers to get up and running on new solutions as close as possible to the point of sale.
• Ensure customers are properly engaged, understand their training options, and can successfully use the product.
• Be a product expert, understanding all facets of the product including best practices to help customers get value.
• Support customers with product training and walk‑throughs to audiences of varying business and technical backgrounds.
• Conduct check‑ins with customers to review their use of the solution within 30 days of onboarding.
• Serve as the main customer contact during onboarding, escalating issues as needed and taking ownership to coordinate resolution of issues.
• Work with the customer to prioritize business needs and track the progress of the implementation using D&B’s standard procedures and systems.
• Help customers upgrade to new solutions, which may involve data migration.
• Provide status updates to customers and internal team members.
• Oversee transition to the internal team who will own the relationship after onboarding through renewal.

Qualifications

• Bachelor's Degree
• Experience with data and ability to view, extract, transfer, store, recall, and manipulate data files.
• Experience with Microsoft Office tools.
• Sales & Marketing Technology (Salesforce) experience preferred.
• Strong verbal, written, and presentation skills to a diverse audience.
• Ability to train and transfer knowledge and skills to customers.
• Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success.
• Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs.

Additional Requirements

• Ability to sit, speak and operate telephone and/or computer for long periods of time.
• Ability to handle pressure, stressful conditions, and conflict resolution.
• Ability to work day, evening and/or weekend hours as needed.

Benefits We Offer

• Generous paid time off in your first year, increasing with tenure.
• Up to 16 weeks 100% paid parental leave after one year of employment.
• Paid sick time to care for yourself or family members.
• Education assistance and extensive training resources.
• Do Good Program: Paid volunteer days & donation matching.
• Competitive 401k with company matching.
• Health & wellness benefits, including discounted Wellhub membership rates.
• Medical, dental & vision insurance for you, spouse/partner & dependents.

Dun & Bradstreet provides equal employment opportunities to applicants and employees without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law. Workplace discrimination is illegal. We participate in E‑Verify.