Customer Success Partner: Onboarding & Renewal

Filtrous; Austin (TX); On-site; USD 57,308,000 - 68,770,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

PTO

Job summary

Filtrous is seeking a Customer Success Representative in Austin to manage post-sale relationships from onboarding through renewal and expansion. You’ll guide new accounts through a structured onboarding plan and ensure they reach value quickly, collaborating with Sales, Marketing, and Product to close the loop.

You’ll monitor health metrics, drive renewals, identify expansion opportunities, and turn satisfied customers into advocates, while managing accounts receivable and ensuring timely,

Qualifications

• 1+ years of experience in Customer Success, Account Management, or client-facing B2B roles, preferably in high-growth or startup companies.
• Proven track record of driving high customer retention, satisfaction, and account growth.
• Experience managing renewals, expansions, and reducing churn across a book of business.

Responsibilities

• Own onboarding for new customers and guide them through a structured process to reach value within 30–45 days.
• Lead renewal conversations, identify expansion opportunities, and engage at-risk accounts early to prevent cancellations.
• Monitor customer health and satisfaction weekly using CRM/CSM tools; track metrics and act on risks.

Skills

Customer success

Account management

Renewals

CRM

Data analysis

Relationship building

Education

Bachelor's degree

Tools

HubSpot

Salesforce

Gainsight

ChurnZero

Job description

Filtrous is seeking a Customer Success Representative in Austin to manage post-sale relationships from onboarding through renewal and expansion. You’ll guide new accounts through a structured onboarding plan and ensure they reach value quickly, collaborating with Sales, Marketing, and Product to close the loop.

You’ll monitor health metrics, drive renewals, identify expansion opportunities, and turn satisfied customers into advocates, while managing accounts receivable and ensuring timely,