Customer Enablement & Adoption Strategist

ePayPolicy; Austin (TX); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

401K

Flexible PTO

Lunch stipend onsite

Open communication

Job summary

ePayPolicy, based in Austin, TX, is seeking a Customer Enablement Specialist to accelerate onboarding and adoption across customers of all sizes. The role sits in a growing, hybrid-work environment with a focus on digital-first onboarding, training content, and cross-functional collaboration.

You will partner with Implementation, Value Realization, and Account Management to drive time-to-value and expand platform utilization while shaping product strategy with frontline insights.

Qualifications

• 3+ years in technology enablement or related roles.
• Experience using LLMs to create content and collateral.
• Ability to build product tours, webinars, and self-service learning hubs using telemetry.
• Strong customer-centric approach with excellent communication and onboarding leadership.

Responsibilities

• Design onboarding experiences for SMB and mid-market customers with digital-first tools and guided self-service workflows.
• Collaborate with Implementation for enterprise accounts to ensure readiness and cross-functional onboarding frameworks.
• Create training collateral, campaigns, and playbooks to drive feature adoption across channels.
• Develop targeted training materials to accelerate time-to-value and platform utilization for clients of all sizes.
• Influence Product roadmap with frontline customer insights to improve onboarding and adoption.
• Partner with Product, Value Realization and Account Management to close gaps in customer knowledge.
• Work with ecosystem/integration partners to provide subject-matter expertise on third-party platform functionalities.

Skills

Technology enablement

LLM tooling

Data-driven telemetry

Customer-centric

Cross-functional teamwork

Project ownership

Tools

Google Suite

Microsoft Office

Job description

ePayPolicy, based in Austin, TX, is seeking a Customer Enablement Specialist to accelerate onboarding and adoption across customers of all sizes. The role sits in a growing, hybrid-work environment with a focus on digital-first onboarding, training content, and cross-functional collaboration.

You will partner with Implementation, Value Realization, and Account Management to drive time-to-value and expand platform utilization while shaping product strategy with frontline insights.