Tier 1 SaaS Customer Support Specialist

ePayPolicy; Austin (TX); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Comprehensive benefits package with…

401K

Flexible Paid Time Off

Lunch stipend onsite

Growth opportunities

Inclusive culture

Job summary

ePayPolicy in Austin, TX is seeking a Customer Support Representative to deliver world-class service across emails, phone, live chat, and video calls. You will respond with urgency, resolve issues quickly, and help customers navigate our payment tools.

You’ll work with cross-functional teams, onboard new clients by phone and email, identify upsell opportunities, and contribute to our knowledge base. The role blends customer care with growth, in a hybrid office setting with strong focus on

Qualifications

• 2+ years of customer service experience at a SaaS company.
• Reliable, autonomous, and proactive.
• Excellent communication and problem-solving skills.

Responsibilities

• Troubleshoot and solve customer issues in a timely manner with a positive attitude via emails, phone, live-chat, video conferencing, etc.
• Work alongside cross-functional teams to resolve issues.
• Assist with onboarding new customers via phone, and email.
• Identify potential product up-sell opportunities and pitch solutions to customers.
• Work on and resolve chargeback cases.
• Assist with creating content for our growing Knowledge Base.

Skills

Customer service

SaaS experience

Communication

Problem solving

Team collaboration

Tools

Help desk software

Job description

ePayPolicy in Austin, TX is seeking a Customer Support Representative to deliver world-class service across emails, phone, live chat, and video calls. You will respond with urgency, resolve issues quickly, and help customers navigate our payment tools.

You’ll work with cross-functional teams, onboard new clients by phone and email, identify upsell opportunities, and contribute to our knowledge base. The role blends customer care with growth, in a hybrid office setting with strong focus on