Instructional Designer, SaaS Onboarding & Product Education

EliseAI; New York (NY); On-site; USD 120,000 - 145,000; Full time

Benefits offered by this job

Equity in the company

Medical, Dental and Vision premiums

Fully paid parental leave

401k benefits

Monthly fitness stipend

Relocation package

Office in Midtown NYC

Company lunch and events

Job summary

EliseAI in New York is seeking an experienced Instructional Designer to craft onboarding, product education, and performance enablement content. You’ll collaborate with product, engineering, marketing, and client-facing teams to translate complex ideas into clear learning experiences.

You’ll design guides, walkthroughs, modules, and scalable enablement assets, using visual storytelling, motion design, and prototyping in Figma.

Qualifications

• 3+ years of experience in instructional design, learning experience design, or enablement in a SaaS or tech environment.
• Strong understanding of adult learning principles, instructional design best practices, and performance-based learning.
• Proficiency in Figma for visual design, prototyping, and collaboration.
• Experience with e-learning and motion design tools (e.g., Articulate 360, Rise, Storyline, Camtasia, After Effects, Premiere Pro).
• Ability to translate technical and operational concepts into intuitive learning assets.
• Excellent communication and storytelling skills across visual, written, and verbal mediums.
• Ability to work autonomously, manage multiple priorities, and thrive in a fast-paced, evolving environment.
• Familiarity with accessibility standards (WCAG), SCORM/xAPI, and learner feedback loops.

Responsibilities

• Design and develop instructional content that supports onboarding, internal enablement, and product education
• Partner with subject matter experts and cross-functional teams to gather requirements, validate technical accuracy, and co-create engaging learning experiences
• Write scripts for training videos, product walkthroughs, demos, and other educational content
• Translate complex workflows and product features into clear, actionable, and engaging learning experiences
• Create interactive guides, video explainers, motion graphics, and live training materials to support feature rollouts
• Leverage Figma to design clean, branded layouts, prototypes, and learning templates
• Use motion and visual storytelling to make key concepts memorable and easy to grasp
• Conduct needs assessments, learner research, and usability testing to ensure solutions drive measurable impact
• Establish and evolve frameworks, templates, and systems to accelerate content creation and improve scalability
• Regularly audit and iterate content to ensure accessibility, usability, and alignment with business goals

Skills

Instructional design

Learning experience design

Adult learning principles

Storytelling

Communication

Education

Degree in Instructional Design

HCI / related design field

Tools

Figma

Articulate 360

Rise

Storyline

Camtasia

After Effects

Premiere Pro

Skilljar

Lessonly

WorkRamp

Job description

EliseAI in New York is seeking an experienced Instructional Designer to craft onboarding, product education, and performance enablement content. You’ll collaborate with product, engineering, marketing, and client-facing teams to translate complex ideas into clear learning experiences.

You’ll design guides, walkthroughs, modules, and scalable enablement assets, using visual storytelling, motion design, and prototyping in Figma.