Customer Education Architect: Content & Knowledge Lead

100 Salesforce, Inc.; United States; Remote; USD 123,000 - 186,000; Full time

Benefits offered by this job

Time off programs

Medical

Dental

Vision

Mental health support

Parental leave

Life and disability insurance

401(k)

Employee stock purchase program

Job summary

Salesforce is seeking a Qualified University Content Architect who will own article updates and create best-practice resources for QSAs, admins, and partners. You will collaborate with Product, Enablement, and CS to anticipate platform changes and surface content needs.

You will maintain partner certification paths, contribute to the community, and act as a subject matter expert to organize content for customers at every journey stage.

Qualifications

• 3-7 years of SaaS software experience.
• Experience in customer education or a similar customer-facing role — experience with the Qualified platform is a strong plus.
• Excellent written communication skills with the ability to produce clear, practical content for a practitioner audience.
• Highly organized, with the ability to manage a high volume of ongoing content updates across a large library.
• Outstanding problem-solving skills and comfort going deep on product functionality to translate it for a customer audience.
• Experience with content or course authoring tools is a plus.
• Interest in community engagement is a plus.
• Must be willing to work in a fast-paced startup environment with multiple roles.
• Bachelor’s degree is required.
• Passion for making customers successful with software solutions.

Responsibilities

• Own article updates and new article creation, keeping knowledge base content accurate and current as the Qualified platform evolves.
• Develop best practice content for QSAs, admins, and partners — translating product knowledge into clear, practical educational resources.
• Partner cross-functionally with Product, Enablement, and CS teams to stay ahead of platform changes and surface content needs.
• Maintain and update partner certification paths within Qualified University, keeping partner-facing content current.
• Contribute to community engagement by posting product updates, responding to member questions, and helping drive participation across the Qualified customer community.
• Act as a subject matter expert on Qualified University content, ensuring resources are organized, accessible, and useful for customers at every stage of their journey.

Skills

SaaS experience

Written communication

Content authoring

Problem-solving

Customer education

Cross-functional collaboration

Education

Bachelor's degree

Tools

Content authoring tools

Job description

Salesforce is seeking a Qualified University Content Architect who will own article updates and create best-practice resources for QSAs, admins, and partners. You will collaborate with Product, Enablement, and CS to anticipate platform changes and surface content needs.

You will maintain partner certification paths, contribute to the community, and act as a subject matter expert to organize content for customers at every journey stage.