Customer Education Architect for Scalable Enablement

CoLab Software Inc.; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

CoLab Software Inc. is seeking a Customer Education Lead to design scalable learning experiences and stand up CoLab Academy. You’ll partner with Product, Customer Success, Implementation, and Marketing to enable customers from first login to advanced usage.

You’ll build onboarding materials, learning paths, assessments, and certifications, and you’ll stand up a learning infrastructure with repeatable content processes. This role emphasizes measurable impact and cross‑functional collaboration.

Qualifications

• 3+ years in instructional design, customer education, or enablement at a B2B SaaS company
• Experience creating customer-facing content that drives measurable adoption
• Proven ability to link education programs to business outcomes (adoption, time-to-value, renewals)
• Strong project management and collaboration across Customer Success, Product, and Marketing
• Excellent writing, organization, and presentation skills

Responsibilities

• Map customer audiences and identify learning needs, timing, and delivery channels
• Design scalable learning experiences including onboarding, guides, videos, and templates
• Build learning paths for end users and translate complex product workflows into resources
• Create assessments and certification exams to validate knowledge
• Define LMS/content hub requirements and manage content lifecycle and updates
• Establish feedback loops between learners, CS, and Product to improve content
• Enable success, product, and marketing teams with ready-to-use enablement content
• Measure impact on activation, adoption, and renewal outcomes and iterate

Skills

Instructional design

Customer education

Enablement

Project management

Cross-functional collaboration

Writing & communication

Tools

Skilljar

Docebo

Thought Industries

Articulate Rise

Camtasia

Adobe Creative Suite

Job description

CoLab Software Inc. is seeking a Customer Education Lead to design scalable learning experiences and stand up CoLab Academy. You’ll partner with Product, Customer Success, Implementation, and Marketing to enable customers from first login to advanced usage.

You’ll build onboarding materials, learning paths, assessments, and certifications, and you’ll stand up a learning infrastructure with repeatable content processes. This role emphasizes measurable impact and cross‑functional collaboration.