Scaled Customer Success & Education Architect

Lovable; Boston (MA); Hybrid; USD 118,000 - 160,000; Full time

Job summary

Lovable is seeking a senior customer success leader for a hybrid role that blends building the scaled programs engine with direct account ownership. You will manage onboarding, drive adoption, and retain a cohort of scaled customers while crafting the education academy, curricula, webinars, onboarding journeys, and lifecycle communications to teach the Lovable platform across the customer base.

This role marries program leadership with revenue outcomes, acting as a CS leader who builds scalable

Qualifications

• 6–8+ years in scaled success, customer success, customer education, or post-sales roles with renewals ownership.
• Deep experience designing and delivering one-to-many programs at scale (curricula, learning paths, academies, webinars).
• Strong written and presentation skills, able to craft emails that convert and present to large groups.
• Data fluency: form hypotheses, instrument programs, let results drive scale.
• Comfort with ambiguity and a bias to ship in a burgeoning segment.
• Bonus: experience with consumption-based pricing, PLG-to-enterprise motion, or builder-adjacent products.

Responsibilities

• Own post-purchase lifecycle communications across every channel and segment (email, in-app, Slack, release notes).
• Architect Lovable's customer education academy: define learning paths, curricula, courses, and roadmap from first course to full academy.
• Host live education sessions and turn recordings into an on-demand library.
• Design the digital onboarding journey for scaled customers with sequenced communications and self-serve resources.
• Package content into repeatable formats for CSMs to deliver in their accounts.
• Instrument education and program performance to retention.

Skills

Scaled Success

Program Design

Customer Education

Data Analysis

Communication

Automation/AI

Renewals Ownership

Tools

Lovable

Job description

Lovable is seeking a senior customer success leader for a hybrid role that blends building the scaled programs engine with direct account ownership. You will manage onboarding, drive adoption, and retain a cohort of scaled customers while crafting the education academy, curricula, webinars, onboarding journeys, and lifecycle communications to teach the Lovable platform across the customer base.

This role marries program leadership with revenue outcomes, acting as a CS leader who builds scalable