SaaS Customer Education Architect

CoLab Software Inc.; Oregon; Hybrid; USD 110,000 - 170,000; Full time

Job summary

CoLab Software Inc. is seeking a Customer Education Lead to design scalable learning experiences that extend our Customer Success team and accelerate value realization for customers.

You will partner with Product, Success, Implementation, and Marketing to build CoLab Academy, certifications, and self-serve resources from day one. You'll design onboarding modules, learning paths, and assessments, translating complex product workflows into clear, actionable content and defining content creation,

Qualifications

• 3+ years in instructional design, customer education, or enablement at a B2B SaaS company.
• Experience creating customer-facing content that drives measurable adoption.
• Proven ability to tie education programs to business outcomes (adoption, time-to-value, renewals).
• Strong project management and collaboration across Success, Product, and Marketing.
• Excellent writing, organization, and presentation skills.

Responsibilities

• Design and deliver scalable learning experiences that extend the Customer Success team's reach.
• Partner with Product, Customer Success, Implementation, and Marketing to build CoLab Academy.
• Create onboarding materials, learning paths, and assessments to validate knowledge.

Skills

Instructional design

Customer education

Project management

SaaS knowledge

Tools

Skilljar

Docebo

Thought Industries

Job description

CoLab Software Inc. is seeking a Customer Education Lead to design scalable learning experiences that extend our Customer Success team and accelerate value realization for customers.

You will partner with Product, Success, Implementation, and Marketing to build CoLab Academy, certifications, and self-serve resources from day one. You'll design onboarding modules, learning paths, and assessments, translating complex product workflows into clear, actionable content and defining content creation,