Customer Enablement Manager: Scalable Learning

Mural; United States; Remote; USD 90,000 - 140,000; Full time

Job summary

Mural is seeking a Customer Enablement Manager to scale our education programs and translate product capabilities into outcome-based learning journeys. You will create self-guided and cohort-based content, partnering with Product, Marketing, and CS to drive adoption and value realization.

You will build reusable content, measure engagement and outcomes, and enable Customer Success teams globally to deliver consistent learning experiences that accelerate time-to-value on our platform.

Qualifications

• 3+ years of experience in customer education, instructional design, or scaled Customer Success in B2B SaaS.

Responsibilities

• Execute scalable education initiatives including self-guided, live, cohort-based, and peer-led learning experiences.
• Design outcome-based learning journeys and adaptive paths tailored to priority roles, use cases, and adoption milestones.
• Develop and maintain high-quality reusable content such as courses, guides, videos, templates, and interactive simulations.
• Partner cross-functionally with Product, Marketing, and CS to align education with launches and identify education gaps.
• Deliver internal enablement to CS Teams globally to ensure consistency in Customer Journey, Strategy Execution, and customer outcomes.
• Track and measure learning engagement, proficiency, and product adoption to continuously improve program effectiveness.

Skills

Customer education

Instructional design

Content creation

Cross-functional collaboration

Program management

Tools

LMS

Digital adoption platforms

AI-enabled learning tools

Job description

Mural is seeking a Customer Enablement Manager to scale our education programs and translate product capabilities into outcome-based learning journeys. You will create self-guided and cohort-based content, partnering with Product, Marketing, and CS to drive adoption and value realization.

You will build reusable content, measure engagement and outcomes, and enable Customer Success teams globally to deliver consistent learning experiences that accelerate time-to-value on our platform.