Customer-Driven Universal Banker | Service, Sales & IRM

Truist; Alexandria (VA); On-site; USD 46,000 - 55,000; Full time

Benefits offered by this job

Medical benefits

Vacation & sick days

401k plan

Job summary

Truist seeks a Universal Banker to deliver a distinctive client experience, handle transactions, and educate clients on digital banking. You will support outbound calls and Integrated Relationship Management (IRM) activities to grow client relationships and sales while maintaining strong service standards.

Ideal candidates have a high school diploma, 2 years teller or client service experience, and solid communication skills.

Qualifications

• High school diploma or equivalent.
• Two years teller or cash handling or client service experience.
• Six months of client relationship building or sales experience.
• Excellent interpersonal and communication skills, including a desire to interact with clients and prospects.
• Ability to master PC keyboard and software for branch automation.
• Ability to multi-task under time constraints.
• Demonstrated proficiency in basic computer applications such as Microsoft Office.
• Ability to travel to accommodate temporary staffing needs and occasional locale changes.
• Ability to work weekends and/or extended hours with occasional travel and overnights.

Responsibilities

• Provide a distinctive client experience to ensure a consistent service level by engaging clients with smiling, facilitating courteous conversation, conducting both complex and standardized transactions while uncovering needs.
• Educate clients on digital, self-service solutions including ATMs, Online and Mobile banking to make banking easier and enhance their service experience.
• Support team sales process by participating in client outreach through outbound calls, checking for client offers, and identifying client needs or opportunities by fulfilling the need or referring the client to the appropriate branch team members or specialist.
• Understand the importance of Integrated Relationship Management (IRM) to ensure we seamlessly deliver Truist expertise and solutions for our clients’ unique needs.
• Participate fully in all components of the established Truist Retail Community Bank Leadership Routines.
• Commit to advancing individual and product knowledge to better serve consumer and business clients by attending sales, service and product knowledge meetings and all applicable training classes and web-based learning.
• Adhere to internal controls, operational procedures and risk management policies. Stays informed of all changes in policies and procedures to ensure compliance with current guidelines.
• Serve as secondary contact for new account openings and problem resolution, offering applicable products and services to clients and prospects. Handles proportionate volume of work based on branch demands.

Skills

Interpersonal communication

Customer service

Basic PC skills

Sales experience

English fluency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Truist seeks a Universal Banker to deliver a distinctive client experience, handle transactions, and educate clients on digital banking. You will support outbound calls and Integrated Relationship Management (IRM) activities to grow client relationships and sales while maintaining strong service standards.

Ideal candidates have a high school diploma, 2 years teller or client service experience, and solid communication skills.