Customer-Driven Teller: Growth, Benefits, Impact

PNC Financial Services Group, Inc.; Timonium (MD); On-site; USD 33,000 - 55,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Pension plan

Stock purchase plan

Paid time off

Job summary

PNC Financial Services Group, Inc. is seeking a Teller for our Retail Branch in Timonium, Maryland.

You will deliver a customer-focused experience, process a variety of customer interactions, educate customers on banking options, and refer opportunities to branch staff to meet financial needs. This in-office role emphasizes a supportive culture where colleagues collaborate to serve customers, drive loyalty, and maintain efficient branch operations in line with PNC policies.

Qualifications

• No degree required; prior experience not required.
• Ability to engage customers and identify banking needs.
• Comfort with basic banking technology and transactions.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Processes a variety of customer interactions.
• Educates customers on alternatives available for their financial interactions.
• Identifies banking opportunities during the customer interaction and refers as appropriate.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits.
• Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Skills

Customer focus

Risk management

Banking knowledge

Customer service

Sales opportunities

Technology literacy

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Teller for our Retail Branch in Timonium, Maryland.

You will deliver a customer-focused experience, process a variety of customer interactions, educate customers on banking options, and refer opportunities to branch staff to meet financial needs. This in-office role emphasizes a supportive culture where colleagues collaborate to serve customers, drive loyalty, and maintain efficient branch operations in line with PNC policies.