Customer-Driven Teller — Cash Handling & Service

Santander US; Toms River (NJ); On-site; USD 30,000 - 47,000; Full time

Job summary

Santander US in New Jersey is seeking a Teller to assist customers, process transactions, and provide excellent service while safeguarding assets. You will handle deposits, withdrawals, transfers, and cross-sell products with a focus on risk, accuracy, and compliance.

The role may require weekend/evening hours and supports nearby branches as needed. Base pay ranges from $30,000 to $47,000 USD annually with competitive benefits.

Qualifications

• 6+ months cash handling experience.
• 6+ months customer service experience.
• Excellent customer service skills and a passion for helping others.
• Ability to identify and elevate concerns of risk to appropriate channels.
• Ability to follow directions, policies, and procedures.
• Effective listening and communication skills.
• Comfortable in using digital tools and technology to enhance customer engagement.
• Energetic, organized and able to multi-task in a fast-paced, changing environment.
• Understands the necessity and value of accuracy and attention to detail.
• Computer proficiency and basic math skills.
• Ability to work branch hours, which can include weekends and evenings.

Responsibilities

• Provide an elevated level of exceptional customer service by welcoming customers, minimizing wait times and assisting with their banking needs.
• Process transactions, including deposits, withdrawals, and transfers.
• Handle cash and maintain accurate cash drawer balances.
• Adhere to all bank policies and procedures, including compliance and risk management protocols to prevent fraudulent situations.
• Recognize opportunities and cross-sell bank products to deepen customer relationships.
• Engage customers and leverage digital tools to educate them on self-service options.
• Assist with custodianship, audits, and other operational tasks.
• Maintain a clean and organized work area, to create a welcoming environment for customers.
• Responsibilities may extend to supporting nearby branch locations based on business necessity.

Skills

Cash handling

Customer service

Communication

Attention to detail

Digital tools

Multi-tasking

Team player

Education

High school diploma or GED

Job description

Santander US in New Jersey is seeking a Teller to assist customers, process transactions, and provide excellent service while safeguarding assets. You will handle deposits, withdrawals, transfers, and cross-sell products with a focus on risk, accuracy, and compliance.

The role may require weekend/evening hours and supports nearby branches as needed. Base pay ranges from $30,000 to $47,000 USD annually with competitive benefits.