Customer-Driven Store Lead: Front End & Sales

Five Below; Plainfield (NJ); On-site; USD 19,000 - 26,000; Full time

Job summary

Five Below is seeking a Support Lead in South Plainfield, NJ. You will support the Store Manager and Customer Service Manager, lead front-end operations, and help drive sales while delivering the Five Below experience to customers.

The role emphasizes training staff, managing cash handling, and maintaining a high‑energy, customer‑centric environment. The position targets individuals with strong communication skills, a history of leadership, and the ability to multi-task in a fast-paced retail

Qualifications

• High school diploma or equivalent required or preferred.
• College experience may be advantageous.
• Excellent verbal and written communication skills are essential.
• Ability to multi-task and stay organized under pressure.
• Professionalism and strong customer-service orientation.
• Leadership ability and willingness to train and develop staff.

Responsibilities

• Engage customers and ensure a WOW customer experience at all times.
• Achieve CSAT scores and assist with Front End Operations.
• Train staff on Five Below customer service standards.
• Maintain fast, friendly checkout and store cleanliness.
• Open/close procedures and payroll coordination as needed.
• Assist in supervising and developing associates and ensuring SOP adherence.

Skills

Customer service

Verbal & written communication

Multi-tasking

Professionalism

Leadership

Creativity

Education

High school diploma or equivalent

College experience preferred

Job description

Five Below is seeking a Support Lead in South Plainfield, NJ. You will support the Store Manager and Customer Service Manager, lead front-end operations, and help drive sales while delivering the Five Below experience to customers.

The role emphasizes training staff, managing cash handling, and maintaining a high‑energy, customer‑centric environment. The position targets individuals with strong communication skills, a history of leadership, and the ability to multi-task in a fast-paced retail