Guest Experience Lead – Store Operations

Five Below; Port Reading (NJ); On-site; USD 19,000 - 27,000; Full time

Job summary

Five Below is hiring a Support Lead in Woodbridge, NJ to guide store operations and develop a high-performing team. You will supervise daily activities, train associates on the BEST customer service experience, and ensure a fast, friendly checkout.

The role includes opening/closing duties, cash handling, and maintaining stock accuracy. As a leader, you will drive sales, optimize merchandising, and collaborate with the leadership team to deliver exceptional guest experiences while controlling

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensure crew members wow the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Oversee the daily activities of store associates, ensuring they perform duties effectively and provide excellent customer service.
• Assist with receiving, unpacking, and organizing of new stock for quick floor placement.
• Act as Manager on Duty when needed, taking full responsibility for store operations, staff management, and urgent issues.
• Manage opening/closing duties: secure cash, lock doors, set alarms, ensure daily readiness.
• Support onboarding and ongoing training of associates on policies and procedures.
• Drive store sales and control expenses by optimizing merchandising, staff performance, and customer service.
• Partner with the store leadership team on merchandising procedures and World Recovery.
• Perform store maintenance and housekeeping tasks.

Skills

Verbal communication

Written communication

Multitasking

Creative thinking

People management

Education

High School diploma or equivalent

College experience preferred

Job description

Five Below is hiring a Support Lead in Woodbridge, NJ to guide store operations and develop a high-performing team. You will supervise daily activities, train associates on the BEST customer service experience, and ensure a fast, friendly checkout.

The role includes opening/closing duties, cash handling, and maintaining stock accuracy. As a leader, you will drive sales, optimize merchandising, and collaborate with the leadership team to deliver exceptional guest experiences while controlling