Customer-Driven Software Support Specialist

AxisCare; Waco (TX); On-site; USD 48,000 - 76,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Job summary

AxisCare is seeking a Software Support Specialist to guide clients in using our home care software. The role emphasizes high cognitive and social skills, handling inquiries via phone, email, video calls, and chat, and deepening product understanding.

It is an on-site position in Waco, TX with a full-time schedule. The candidate should demonstrate excellent communication, problem-solving, and a collaborative spirit, with preferred experience in help desks and Windows OS.

Qualifications

• Professional demeanor and excellent phone etiquette.
• Strong problem identification and resolution skills.
• Excellent listening skills.
• Ability to work individually and as part of a team.
• High level of integrity and work ethic.
• Proficient navigating computer software programs.
• Proficient in written and verbal communication, with ability to type quickly (40+ WPM preferred).
• Ability to receive honest and candid feedback about work performance.

Responsibilities

• Answer the next call or email - Receive and analyze client requests and provide a thorough explanation and/or solution to the request via troubleshooting.
• Manage your work - Follow up with clients and keep notes through ZenDesk.
• Report problems - Communicate user issues, program bugs and feature requests with appropriate managers.
• Seek out opportunities to learn and grow - View and utilize the multiple internal learning resources.
• Help others learn and grow - Create help articles and possibly training videos when assigned for new features and updates.
• Do what you say you will do - Arrive to work early/on time to work, follow through on promised call-backs and client meetings.

Skills

Phone etiquette

Problem solving

Active listening

Teamwork

Integrity

Software navigation

Typing 40+ WPM

Education

Bachelor's degree or equivalent experience

Tools

Windows OS

Job description

AxisCare is seeking a Software Support Specialist to guide clients in using our home care software. The role emphasizes high cognitive and social skills, handling inquiries via phone, email, video calls, and chat, and deepening product understanding.

It is an on-site position in Waco, TX with a full-time schedule. The candidate should demonstrate excellent communication, problem-solving, and a collaborative spirit, with preferred experience in help desks and Windows OS.