Customer Experience Specialist - Software Support

Hearst Health; Dallas (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Homecare Homebase is hiring a Customer Experience Representative to troubleshoot software issues for our clients and ensure the best possible experience with our software. You will communicate with customers via phone, email, and live chat, assist with questions, navigation, and issue resolution, identify trending issues, and coordinate with cross-functional teams to relay information.

We value driven individuals who grow professionally, quick learners, and strong communicators who empathize

Qualifications

• Bachelor's degree or an equivalent combination of college and significant work experience.
• Strong written and verbal communication abilities.

Responsibilities

• Communicating with customers via phone, email, and live chat.
• Assisting customers with questions, software navigation, and issue resolution.
• Identifying trending issues and providing thorough research and documentation of findings.
• Coordinating with teams across the business to relay information.

Skills

Customer service

Communication

Problem solving

Teamwork

Empathy

Education

Bachelor's degree

Job description

Homecare Homebase is hiring a Customer Experience Representative to troubleshoot software issues for our clients and ensure the best possible experience with our software. You will communicate with customers via phone, email, and live chat, assist with questions, navigation, and issue resolution, identify trending issues, and coordinate with cross-functional teams to relay information.

We value driven individuals who grow professionally, quick learners, and strong communicators who empathize