Customer Experience Specialist: Software Support

Hearst Magazines; Dallas (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Homecare Homebase is seeking a Customer Experience Representative to troubleshoot software issues for our clients and ensure the best possible experience with Homecare Homebase. You will support home health and hospice organizations nationwide, guiding customers through software challenges and ensuring smooth use of our platform.

Responsibilities include communicating with customers via phone, email, and live chat; assisting with questions and issue resolution; identifying trending issues with

Qualifications

• Bachelor's degree or equivalent combination of college and work experience.
• Strong written and verbal communication skills.
• Empathy and a customer-first mindset.

Responsibilities

• Communicate with customers via phone, email, and live chat.
• Assist customers with questions, software navigation, and issue resolution.
• Identify trending issues and document findings for internal teams.
• Coordinate with cross-functional teams to relay information and drive improvements.

Skills

Customer communication

Problem solving

Written communication

Team collaboration

Education

Bachelor's degree

Job description

Homecare Homebase is seeking a Customer Experience Representative to troubleshoot software issues for our clients and ensure the best possible experience with Homecare Homebase. You will support home health and hospice organizations nationwide, guiding customers through software challenges and ensuring smooth use of our platform.

Responsibilities include communicating with customers via phone, email, and live chat; assisting with questions and issue resolution; identifying trending issues with