Client-Focused Software Support Specialist

ImagineSoftware; Charlotte (NC); On-site; USD 60,000 - 70,000; Full time

Job summary

ImagineSoftware in Charlotte is looking for a motivated Software Support Specialist to enhance client satisfaction through effective communication and problem-solving. This role requires analytical skills and attention to detail, ensuring clients receive optimal solutions for their needs.

The successful candidate will handle client requests via multiple communication channels and be proactive in escalating issues as needed. A background in healthcare is advantageous, while a 4-year degree is preferred. Join us in a supportive work environment focused on innovation!

Qualifications

• Motivated, goal-oriented, and persistent personality.
• Ability to quickly learn and apply new processes and technologies.
• Ability to handle stressful situations and deadlines.

Responsibilities

• Communicate effectively with clients and staff to resolve issues.
• Research and diagnose client system issues.
• Assist clients via phone, email, and ticketing system.

Skills

Analytical skills

Detail-oriented

Excellent verbal and written communication

Proactive approach

Education

4-year degree preferred

Basic SQL skills

Familiarity with healthcare/medical billing terminology

Job description

ImagineSoftware in Charlotte is looking for a motivated Software Support Specialist to enhance client satisfaction through effective communication and problem-solving. This role requires analytical skills and attention to detail, ensuring clients receive optimal solutions for their needs.

The successful candidate will handle client requests via multiple communication channels and be proactive in escalating issues as needed. A background in healthcare is advantageous, while a 4-year degree is preferred. Join us in a supportive work environment focused on innovation!