Customer Experience Specialist: Software Support

Hearst Communications, Inc.; Dallas (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

Homecare Homebase is seeking a Customer Experience Representative to troubleshoot software issues for our clients and ensure the best possible experience with our software. You will be the face of our company, guiding customers through challenges, and coordinating across teams to resolve problems while keeping patient care at the forefront.

The role requires strong communication, problem-solving, and a commitment to service excellence.

Qualifications

• Bachelor's degree or equivalent combination of college and work experience.
• Strong written and verbal communication skills with empathy for customers.
• Ability to research issues, document findings, and coordinate across teams.

Responsibilities

• Communicate with customers via phone, email, and live chat.
• Assist customers with questions, software navigation, and issue resolution.
• Identify trending issues and document findings for internal teams.
• Coordinate with cross-functional teams to relay information and resolve problems.

Skills

Communication

Problem solving

Empathy

Team collaboration

Quick learning

Education

Bachelor's degree

Job description

Homecare Homebase is seeking a Customer Experience Representative to troubleshoot software issues for our clients and ensure the best possible experience with our software. You will be the face of our company, guiding customers through challenges, and coordinating across teams to resolve problems while keeping patient care at the forefront.

The role requires strong communication, problem-solving, and a commitment to service excellence.