Customer-Driven Personal Banker | Growth & Loyalty

PNC Financial Services Group, Inc.; Englewood (CO); On-site; USD 45,000 - 76,000; Full time

Job summary

PNC Financial Services Group, Inc. is seeking a Personal Banker to acquire and deepen the branch customer base in Englewood, CO, delivering proactive sales and exceptional customer service within an in-office environment.

The role emphasizes educating customers on financial options, leveraging technology, and collaborating with ecosystem partners to grow share of wallet and loyalty while adhering to risk policies.

Qualifications

• Roles at this level typically require an Associates or equivalent degree as well as related experience.
• Typically requires 3+ years experience.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Responsibilities

• Acquires and deepens the branch customer base through a variety of proactive sales and service activities.
• Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing.
• Collaborates with ecosystem partners to grow customer's share of wallet.
• Positions PNC solutions to drive new revenue and customer loyalty.
• Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement.
• Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions.
• Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

Associates degree or equivalent

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Personal Banker to acquire and deepen the branch customer base in Englewood, CO, delivering proactive sales and exceptional customer service within an in-office environment.

The role emphasizes educating customers on financial options, leveraging technology, and collaborating with ecosystem partners to grow share of wallet and loyalty while adhering to risk policies.