Customer-Driven IT Support Specialist — Growth & Benefits

Edge Communications; Plano (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) plan

Paid time off

Disability insurance

Life insurance

Career growth

Job summary

Edge Communications provides integrated voice and data technology solutions. Edge is seeking a Tier I IT Desktop Support specialist to serve commercial customers from the Plano corporate office. The role focuses on remote desktop and device troubleshooting, incident documentation, and first-line support.

You will resolve issues with Windows OS, Office 365, and Active Directory, escalating when needed. This is a full-time, on-site position offering comprehensive benefits and growth opportunities.

Qualifications

• Proficiency with Windows desktop and server operating systems.
• Experience with Office 365 (Outlook/Exchange).
• Strong knowledge of Active Directory and Exchange administration.
• Excellent customer service and problem-solving skills.

Responsibilities

• Serve as the primary point of contact for customers needing technical assistance.
• Remotely assist users with desktop, printer, and other connected device troubleshooting.
• Troubleshoot and resolve issues related to shared resources, hardware, and software configurations.
• Perform OS updates, software patching, and upgrade tasks.
• Identify and escalate major incidents using IT escalation processes.
• Document all work in the ticketing system and route incidents to appropriate IT teams.
• Perform user account permissions and Active Directory changes as needed.
• Follow up with clients to ensure complete issue resolution.

Skills

Windows OS

Office 365

Active Directory

Exchange

Customer service

Job description

Edge Communications provides integrated voice and data technology solutions. Edge is seeking a Tier I IT Desktop Support specialist to serve commercial customers from the Plano corporate office. The role focuses on remote desktop and device troubleshooting, incident documentation, and first-line support.

You will resolve issues with Windows OS, Office 365, and Active Directory, escalating when needed. This is a full-time, on-site position offering comprehensive benefits and growth opportunities.