On-Site IT Helpdesk Analyst — Client Support Specialist

CherryRoad Technologies Inc.; Town of Goshen (NY); On-site; USD 45,000 - 60,000; Full time

Job summary

CherryRoad Technologies Inc. is seeking a Client Helpdesk Analyst to provide frontline IT support at the client site in Goshen, NY. This role involves managing helpdesk inquiries, resolving technical issues, and delivering excellent customer service.

The ideal candidate will have a minimum of 2 years in Helpdesk environments, strong troubleshooting abilities, and familiarity with IT ticketing systems. Positions are on-site with a focus on proactive support and continuous learning.

Qualifications

• Minimum 2 years of experience in a Helpdesk, Technical Support, or NOC environment.
• At least 1 year of experience using IT ticketing systems (ServiceNow, Jira, Zendesk, etc.).
• Basic networking knowledge or experience with network troubleshooting preferred.

Responsibilities

• Serve as the primary helpdesk point of contact for all IT-related issues.
• Provide technical support to end users via phone, email, and in-person.
• Perform initial triage, diagnose issues, and resolve tickets within established SLAs.

Skills

Customer service

Troubleshooting

Communication skills

Networking knowledge

Self-motivated and proactive

Education

High school diploma or equivalent

Associate or bachelor’s degree in IT or related field

Industry certifications (CompTIA A+, Network+, Microsoft certifications)

Tools

ServiceNow

Jira

Zendesk

ManageEngine

Job description

CherryRoad Technologies Inc. is seeking a Client Helpdesk Analyst to provide frontline IT support at the client site in Goshen, NY. This role involves managing helpdesk inquiries, resolving technical issues, and delivering excellent customer service.

The ideal candidate will have a minimum of 2 years in Helpdesk environments, strong troubleshooting abilities, and familiarity with IT ticketing systems. Positions are on-site with a focus on proactive support and continuous learning.