Customer-Driven Front Desk Contact Lens Technician

Eyehealth-Northwest-; Wilsonville (OR); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

EHN is seeking an upbeat Optical Department receptionist to greet patients and provide World Class customer service. You will respond to questions about contact lens services, coordinate patient flow, and assist with clerical duties while maintaining a neat reception area.

You will handle payments, verify insurance, and ensure HIPAA-compliant handling of patient information. This role requires strong communication and a professional, respectful demeanor and flexibility to work evenings or

Qualifications

• High school diploma or equivalent.
• One year of reception experience preferred.
• ABO/NCLE certification maintained.
• Strong interpersonal and communication skills.
• Basic math and computer literacy.

Responsibilities

• Greet patients and provide World Class customer service.
• Answer questions about contact lens services, products, and fees.
• Coordinate patient flow to minimize wait times in the department.
• Process payments and balance daily cash following policy.
• Maintain a neat reception area and assist with clerical tasks.
• Ensure HIPAA compliant handling of patient information.

Skills

Interpersonal skills

Computer literacy

Cash handling

Optical terminology

Customer service

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

EHN is seeking an upbeat Optical Department receptionist to greet patients and provide World Class customer service. You will respond to questions about contact lens services, coordinate patient flow, and assist with clerical duties while maintaining a neat reception area.

You will handle payments, verify insurance, and ensure HIPAA-compliant handling of patient information. This role requires strong communication and a professional, respectful demeanor and flexibility to work evenings or