Contact Lens Front Desk & Patient Care Specialist

Houston Eye Associates; Houston (TX); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Holidays & Paid Time Off

Medical Insurance

Dental Insurance

401(K)

Life Insurance

Eye Care Benefits & Optical Discounts

Job summary

Houston Eye Associates seeks a friendly front desk receptionist to support patient care at the Houston location. You will check patients in and out, schedule appointments, verify insurance, and handle payments while delivering exceptional service.

Responsibilities include updating demographics, triaging calls, processing lens-related transactions, and maintaining a welcoming waiting area. Occasional travel to nearby HEA offices may be required, with a strong emphasis on confidentiality and

Qualifications

• Greet patients and guests professionally.
• Verify insurance and assist with scheduling and check-in/out.
• Process payments and manage copays accurately.
• Maintain patient demographics and accurate records.

Responsibilities

• Greet patients with a friendly, helpful manner.
• Schedule appointments and handle phone triage in a timely way.
• Verify insurance benefits and obtain authorizations as needed.
• Process payments, copays, and adjust billing as required.
• Train patients on lens insertion/removal and lens care.
• Maintain a clean, organized waiting area and front desk.
• Assist with inventory of lenses and supplies as needed.
• Travel to HEA offices for front desk coverage if required.
• Adhere to HIPAA and office policies; ensure confidentiality.

Skills

Customer service

Phone etiquette

Effective communication

Attention to detail

Teamwork

Handling payments

Education

High School Diploma or Equivalent

Job description

Houston Eye Associates seeks a friendly front desk receptionist to support patient care at the Houston location. You will check patients in and out, schedule appointments, verify insurance, and handle payments while delivering exceptional service.

Responsibilities include updating demographics, triaging calls, processing lens-related transactions, and maintaining a welcoming waiting area. Occasional travel to nearby HEA offices may be required, with a strong emphasis on confidentiality and