Contact Lens Technician

Kaiser Permanente; Fontana, Northern (CA, KY); Hybrid; USD 25,000 - 30,000; Part time

Job summary

Kaiser Permanente in Fontana, CA seeks a Contact Lens Technician to perform lens insertion/removal, train patients, and manage lens inventory and orders. This role supports patient care through efficient clinic operations and clear communication with members and staff.

Under supervision, you will assist with fittings, schedule appointments, and ensure proper handling of supplies, while maintaining OSHA-compliant records and privacy guidelines. This is a temporary, on-site position."

Qualifications

• Minimum one year experience fitting, inserting and removing contact lenses and training patients for same.
• Ability to train patients in insertion/removal of lenses under supervision.

Responsibilities

• Explain product options and services.
• Provide member with information about fitting fees, vision benefits, and pricing.
• Order, receive, and maintain contact lens inventory and supplies.
• Make contact lens appointments as required.
• Train and orient staff in contact lens procedures.
• Maintain department logs and OSHA guidelines.

Skills

Contact lens fitting

Patient training

Inventory management

Attention to detail

Education

High school diploma or GED

National Contact Lens Examiner - Basic Certification

Job description

Job Summary

Under the immediate supervision of the Department Administrator or Coordinating Optometrist, performs the necessary duties relating to the Contact Lens Technician position; which includes insertion and removal of patients contact lenses; patient contact lense insertion and removal training; routine contact lense cleaning and trial fitting sets as appropriate; notifying patients when contact lenses are ready; ordering, receiving and maintaining contact lens and supplies inventory; making contact lens appointment as appropriate; general office duties. May work under the direction of a Lead Contact Lens Fitter.

Essential Responsibilities

• Upholds KPs policy and procedures, principles of responsibility and applicable state, federal and local laws.
• Explain product options and services.
• Provides member with information about their fitting fees, vision benefits, contact lens pricing, payment collection and quotations for members.
• Responsible for ordering, receiving patient orders via online or in person.
• Maintaining inventory of contact lenses and supplies.
• Notify patients that their contact lens orders are ready for pick-up, via telephone and pick up status.
• Receiving and directing contact lens telephone/ voice-mail calls.
• Responsible for managing canceled, back ordered, or unavailable product.
• Manage and resolve problems regarding member contact lens complaints, canceled orders through service recovery.
• Answers members questions promptly and courteously.
• Contacts member, other vendors concerning contact lens orders and or prescriptions.
• Review operational data for contact lens product and optometry services.
• Making contact lens appointments as required.
• Teach insertion and removal of lenses to contact lens patients (training), under the supervision of the Contact Lens Fitter and/or Optometrist, or designee.
• Routine cleaning of contact lenses and trail fitting sets as appropriate.
• General office duties, including: Organizing and updating contact lens charts and vendor files, receiving, sorting, and forwarding of all department mail/correspondence as required, data entry of patient appointments and other light computer work, maintain department logs and follow established OSHA guidelines.
• Verbal and written communication with patients, optometrist, managers, staff, and co-workers.
• Train and/or orient new or less experienced Contact Lens and optical staff.
• Attend conferences, meetings, and in-service training programs.
• Use computers, electronic mail system, fax machines, photocopying equipment, telephones, word-processing equipment, and all other office equipment.
• Assume other activities and responsibility from time to time as directed to support patient care workflow and eye health.
• Promotes, ensures, and improves customer service to internal/external customers by demonstrating skills which are consistent with the organizations philosophy and values.
• Establishes and maintains courteous relations when interacting with other personal, health plan members and the public.
• Performs other related duties as required.

Basic Qualifications

Experience

• Minimum one (1) year experience fitting, inserting and removing contact lenses and training patients for same.

Education

• High school diploma OR General Education Diploma (GED) required.

License, Certification, Registration

• National Contact Lens Examiner - Basic Certification

Additional Requirements

• Basic understanding of contact lens and solutions, handling, and care.
• Requires judgement and actions that affect the coordination of office activities for patient treatment.
• Consistently demonstrates the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive to each other, to our members and to customers, contracted providers and vendors.

Preferred Qualifications

• Exceptional interpersonal communication skills.
• Excellent sales and service skills.
• Ability to problem solve, multi-task and flexibility.
• American Board of Opticianry Certification

Notes

• This is a temporary position for approximately three (3) months
• Hours and days will vary depending on department needs.
• Must be willing to work all clinics. Hours between 20-39 per week.