Relationship Banking Associate — Service & Referrals

NBT; Carbondale (PA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Paid Time Off

Parental Leave

Medical Coverage

Dental Coverage

Vision Coverage

401(k) retirement plan

Job summary

NBT is seeking a Relationship Banking Associate in the United States to deliver high‑quality customer service and timely processing of routine transactions. You will identify opportunities, refer them to the right business partner, and support basic deposit openings, while maintaining strong compliance and accuracy.

The role emphasizes listening, communication, teamwork, and adaptability in a fast-paced banking environment, with CRA participation and a commitment to customer satisfaction.

Qualifications

• High School Diploma or equivalent required.
• Minimum one year experience in related banking positions or equivalent sales/customer service experience.

Responsibilities

• Processes routine transactions and related account servicing with high accuracy.
• Identifies and refers sales opportunities to appropriate business partners.
• Supports basic consumer deposit account opening as required.
• Participates in CRA community events and performs other duties as assigned.

Skills

Customer service

Active listening

Sales referrals

Communication

Teamwork

Problem solving

Adaptability

Education

High School Diploma or Equivalent

Tools

Microsoft Office

CRM systems

Banking software

Job description

NBT is seeking a Relationship Banking Associate in the United States to deliver high‑quality customer service and timely processing of routine transactions. You will identify opportunities, refer them to the right business partner, and support basic deposit openings, while maintaining strong compliance and accuracy.

The role emphasizes listening, communication, teamwork, and adaptability in a fast-paced banking environment, with CRA participation and a commitment to customer satisfaction.