Customer-Driven Banker II: Grow Relationships

Woodforest National Bank; Shippensburg (Cumberland County); On-site; USD 38,000 - 52,000; Full time

Job summary

Woodforest National Bank is seeking a Branch Banking professional in Shippensburg, PA to deliver the Woodforest Experience through warm, personalized service. You will identify customer needs, open accounts, process transactions, and promote banking solutions in a fast-paced retail environment.

Strong communication and problem-solving skills are essential, with a willingness to learn, adapt to extended hours, and represent the bank’s core values in every interaction.

Qualifications

• Minimum of 2 years of relevant retail sales and/or customer service experience.
• Prior in-store retail banking experience preferred but not required.
• Strong communication, organizational, and problem-solving skills.
• Ability to work flexible or extended hours based on retail branch needs.

Responsibilities

• Identify customer needs and recommend appropriate banking solutions.
• Drive sales through proactive conversations, referrals, and marketing outreach inside and outside the branch.
• Resolve customer inquiries at first contact with internal partners as needed.
• Maintain operational excellence: accurate transactions, account openings, and compliance with policies.

Skills

Retail sales

Customer service

Communication skills

Problem-solving

Cash handling

Education

High School Diploma or equivalent

Job description

Woodforest National Bank is seeking a Branch Banking professional in Shippensburg, PA to deliver the Woodforest Experience through warm, personalized service. You will identify customer needs, open accounts, process transactions, and promote banking solutions in a fast-paced retail environment.

Strong communication and problem-solving skills are essential, with a willingness to learn, adapt to extended hours, and represent the bank’s core values in every interaction.