Retail Banking Relationship Specialist

Woodforest National Bank; Carlisle (Cumberland County); On-site; USD 42,000 - 62,000; Full time

Job summary

Woodforest National Bank in Carlisle, PA is seeking a Banker to serve as a frontline ambassador, delivering the Woodforest Experience and growing retail customer relationships through exceptional service and proactive marketing of banking products.

You will handle teller duties, assist with account openings, promote digital banking tools, and maintain compliance and operational excellence while upholding Woodforest’s Core Values of Ownership, Service, Community and Integrity.

Qualifications

• Minimum of 2 years of relevant retail sales and/or customer service experience.
• Prior in-store retail banking experience preferred but not required.
• Willingness to accept coaching and feedback to improve performance.
• Strong communication, organizational, and problem-solving skills.
• Ability to work flexible or extended hours based on retail branch needs.

Responsibilities

• Take personal responsibility for delivering strong retail performance by identifying customer needs and recommending appropriate banking solutions.
• Act with accountability in achieving individual sales goals through proactive conversations, referrals, and marketing outreach both inside and outside the branch.
• Demonstrate ownership in resolving customer inquiries or concerns at the first point of contact, utilizing internal partners as needed to ensure timely resolution.
• Maintain operational excellence through accurate transaction processing, account opening, and consistent adherence to policies, procedures, and regulatory requirements.

Skills

Retail sales

Customer service

Communication skills

Problem solving

Flexibility

Education

High School Diploma or equivalent

Tools

Cisco Duo app

Job description

Woodforest National Bank in Carlisle, PA is seeking a Banker to serve as a frontline ambassador, delivering the Woodforest Experience and growing retail customer relationships through exceptional service and proactive marketing of banking products.

You will handle teller duties, assist with account openings, promote digital banking tools, and maintain compliance and operational excellence while upholding Woodforest’s Core Values of Ownership, Service, Community and Integrity.