Customer-Driven Banker – Growth & Community Impact

Woodforest National Bank; Pearl Acres (LA); Sur place; USD 42 000 - 56 000; Plein temps

Avantages offerts par ce poste

ESOP

401(k) match

Medical coverage

Paid time away

Résumé du poste

Woodforest National Bank in Slidell, LA is seeking a Branch Banker to deliver the Woodforest Experience by providing warm, personalized service and proactive product recommendations to retail customers.

You will work in a fast-paced branch, handling teller duties, opening accounts, and guiding customers through digital tools while aligning with Woodforest’s core values of Ownership, Service, Community and Integrity.

Qualifications

• Minimum of 2 years of relevant retail sales and/or customer service experience
• Prior in-store retail banking experience preferred but not required
• Demonstrated willingness to accept coaching and feedback to improve performance
• Strong communication, organizational, and problem-solving skills
• Ability to work flexible or extended hours based on retail branch needs

Responsabilités

• Take personal responsibility for delivering strong retail performance by identifying customer needs and recommending appropriate banking solutions.
• Act with accountability in achieving individual sales goals through proactive conversations, referrals, and marketing outreach both inside and outside the branch.
• Demonstrate ownership in resolving customer inquiries or concerns at the first point of contact, utilizing internal partners as needed to ensure timely resolution.
• Maintain operational excellence through accurate transaction processing, account opening, and consistent adherence to policies, procedures, and regulatory requirements.
• Ability to explain complex solutions in a simple to understand way.
• Deliver the Woodforest Experience by creating warm, welcoming, and personalized interactions with every customer, every day.
• Engage customers in meaningful conversations to understand financial needs and clearly explain retail banking products, services, and digital solutions in a simple, easy-to-understand manner.
• Provide dependable, efficient service while maintaining professionalism, composure, and a positive attitude in a fast-paced retail environment.
• Embrace a technology-driven customer experience by confidently supporting digital banking tools and platforms.
• Build strong relationships with customers, retail partners, and community members by representing Woodforest as a trusted neighborhood bank.
• Actively participate in local retail marketing efforts that drive branch traffic, deepen customer relationships, and support community engagement initiatives.
• Collaborate with branch team members to support community events, outreach activities, and in-store promotions that align with Woodforest’s community-focused mission.
• Uphold the highest ethical standards by safeguarding customer confidentiality, privacy, and sensitive information.
• Comply fully with all bank policies, procedures, security protocols, and regulatory guidelines.
• Demonstrate honesty, transparency, and respect in all customer, peer, and leadership interactions.
• Perform branch servicing duties including teller transactions, cash handling, balancing, ordering cash, vault activities, audits, ATM servicing, and workspace upkeep.
• Open and maintain deposit accounts and consumer loan products with accuracy and attention to compliance standards.
• Follow branch security procedures and remain vigilant in protecting the bank, customers, and team members.
• Maintain flexibility to support additional retail branch duties and business needs as assigned.

Formation

High School Diploma or equivalent

Description du poste

Woodforest National Bank in Slidell, LA is seeking a Branch Banker to deliver the Woodforest Experience by providing warm, personalized service and proactive product recommendations to retail customers.

You will work in a fast-paced branch, handling teller duties, opening accounts, and guiding customers through digital tools while aligning with Woodforest’s core values of Ownership, Service, Community and Integrity.