Customer & Dispatch Operations Coordinator

CRH; Cincinnati (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive base pay

Medical, dental & disability benefits

Retirement savings program

Wellness programs

Inclusive culture and growth

Job summary

Oldcastle, a CRH company, is seeking a customer service and administrative support specialist in Cincinnati, OH. This role serves as a key contact for customers, vendors, carriers, and internal teams to ensure accurate order processing and efficient office workflow.

You will handle inquiries, quotations, orders, billing, and deliveries while supporting sales and operations. Strong communication, organization, and multi-tasking are essential for success.

Qualifications

• High school diploma or GED required; associate or bachelor’s degree preferred.
• 2+ years of customer service, administrative, office, or operations support experience.
• Strong verbal and written communication and interpersonal skills.
• Excellent organizational skills and high attention to detail.
• Proficiency in Microsoft Office and ability to learn new systems.
• Dependability and ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and walk-ins regarding pricing, product availability, orders, deliveries, returns, billing corrections, and product information.
• Generate price quotations, enter sales orders, process billing transactions, collect payments, and coordinate deliveries with dispatch.
• Provide product information and application guidance using product catalogs and specification resources.
• Support outside sales representatives and internal plant, dispatch, and accounting teams.
• Research and resolve customer concerns, order discrepancies, freight issues, accounts payable discrepancies, and other operational matters.
• Manage daily administrative functions including documentation, scanning, recordkeeping, file uploads, and maintaining accurate system records.
• Create, review, and process purchase orders, customer credits, pallet credits, and freight documentation.
• Verify raw material receipts, inbound freight transactions, expenses, and other operational data for accuracy.
• Coordinate with carriers, vendors, customers, and internal departments regarding shipments, deliveries, and scheduling.
• Perform timekeeping duties for site employees and temporary staff.
• Assist with month-end activities, inventory counts, expense reviews, and reporting requirements.
• Maintain accurate customer, vendor, and operational records within company systems.
• Follow all company safety policies and procedures.
• Other duties may be assigned as needed.

Skills

Verbal and written communication

Interpersonal skills

Organizational skills

Multitasking

Education

High school diploma or GED

Associate or Bachelor's degree preferred

Tools

Microsoft Office

Job description

Oldcastle, a CRH company, is seeking a customer service and administrative support specialist in Cincinnati, OH. This role serves as a key contact for customers, vendors, carriers, and internal teams to ensure accurate order processing and efficient office workflow.

You will handle inquiries, quotations, orders, billing, and deliveries while supporting sales and operations. Strong communication, organization, and multi-tasking are essential for success.