Administrative Customer Support Specialist

OLDCASTLE APG, INC. in; West Lebanon (NH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive base pay

Medical, dental, and disability health

Group retirement savings program

Health and wellness programs

Job summary

Oldcastle APG, a CRH company, is seeking a Customer Service Representative (Administrative) to provide exceptional support by handling inquiries, processing orders, and coordinating with dispatch and sales teams. The role emphasizes accuracy, communication, and efficient multitasking in a fast-paced environment.

Responsibilities include order entry, quotes, customer interactions, and maintaining records while contributing to overall customer satisfaction and smooth operations.

Qualifications

• High school diploma or equivalent is required.
• At least 1 year of related experience.
• Detail orientation and problem-solving skills.
• Experience with Microsoft Office Suite and multi-line phone systems.
• Ability to multi-task and handle repetitive tasks.

Responsibilities

• Assist customers with product questions, ordering, tracking, and complaints.
• Enter orders into the system for billing and delivery.
• Prepare quotes and coordinate mailings of literature and samples.
• Coordinate delivery schedules with dispatch.
• Handle walk-in customers and incoming calls.

Skills

Attention to detail

Multitasking

Customer service

Data entry

Phone/communication

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Multi-line phone system

Job description

Oldcastle APG, a CRH company, is seeking a Customer Service Representative (Administrative) to provide exceptional support by handling inquiries, processing orders, and coordinating with dispatch and sales teams. The role emphasizes accuracy, communication, and efficient multitasking in a fast-paced environment.

Responsibilities include order entry, quotes, customer interactions, and maintaining records while contributing to overall customer satisfaction and smooth operations.