Customer Service Representative

OLDCASTLE APG, INC. in; Jacksonville (FL); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental and disability cover

Group retirement savings program

Health and wellness programs

Job summary

Oldcastle APG, a CRH Company, is seeking a customer service and operations support specialist to join our Jacksonville site. You will help processing orders, coordinate deliveries, and provide product information to customers, vendors, and internal teams in a fast-paced environment.

The role requires 2+ years of customer service or admin experience, strong communication, and proficient MS Office skills. You will handle pricing, quotations, invoicing, and timekeeping, contributing to accurate

Qualifications

• High school diploma or GED required.
• 2+ years of customer service, administrative, office, or operations support experience.
• Strong verbal and written communication and interpersonal skills.
• Excellent organizational skills and high attention to detail.
• Proficiency in Microsoft Office and ability to learn new systems.
• Dependability and ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and walk-ins about pricing, availability, orders, deliveries, returns, and product information.
• Generate price quotations, enter sales orders, process billing, collect payments, and coordinate deliveries with dispatch.
• Provide product information and application guidance using catalogs and specifications.
• Support outside sales reps and internal plant, dispatch, and accounting teams.
• Research and resolve customer concerns, order discrepancies, freight issues, and other operational matters.
• Manage daily administrative tasks including documentation, scanning, recordkeeping, and file uploads.
• Create, review, and process purchase orders, credits, pallet credits, and freight documentation.
• Verify raw material receipts and inbound freight transactions for accuracy.
• Coordinate shipments, deliveries, and scheduling with carriers, vendors, customers, and internal teams.
• Perform timekeeping for site employees and temporary staff.
• Assist with month-end activities, inventory counts, expense reviews, and reporting.
• Maintain accurate customer, vendor, and operational records in company systems.
• Follow all safety policies and procedures.
• Other duties may be assigned as needed.

Skills

Customer service

Communication

Organization

MS Office

Education

High School Diploma

Tools

Microsoft Office

Job description

Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.

Job Summary

This position supports plant, dispatch, and shipping and receiving operations through customer service, administrative coordination, and operational support. This role serves as a key point of contact for customers, vendors, carriers, and internal teams, ensuring accurate order processing, efficient office workflow, timely communication, and exceptional customer service in a fast-paced environment.

Job Responsibilities

• Respond to customer inquiries via phone, email, and walk-ins regarding pricing, product availability, orders, deliveries, returns, billing corrections, and product information
• Generate price quotations, enter sales orders, process billing transactions, collect payments, and coordinate deliveries with dispatch
• Provide product information and application guidance using product catalogs and specification resources
• Support outside sales representatives and internal plant, dispatch, and accounting teams
• Research and resolve customer concerns, order discrepancies, freight issues, accounts payable discrepancies, and other operational matters
• Manage daily administrative functions including documentation, scanning, recordkeeping, file uploads, and maintaining accurate system records
• Create, review, and process purchase orders, customer credits, pallet credits, and freight documentation
• Verify raw material receipts, inbound freight transactions, expenses, and other operational data for accuracy
• Coordinate with carriers, vendors, customers, and internal departments regarding shipments, deliveries, and scheduling
• Perform timekeeping duties for site employees and temporary staff
• Assist with month-end activities, inventory counts, expense reviews, and reporting requirements
• Maintain accurate customer, vendor, and operational records within company systems
• Follow all company safety policies and procedures
• Other duties may be assigned as needed

Job Requirements

• High school diploma or GED required
• 2+ years of customer service, administrative, office, or operations support experience
• Strong verbal and written communication and interpersonal skills
• Excellent organizational skills and high attention to detail
• Proficiency in Microsoft Office and ability to learn new systems
• Dependability and ability to manage multiple tasks in a fast-paced environment

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

Oldcastle APG, a CRH Company, is an Affinitive Action and Equal Opportunity Employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.