Customer Service & Dispatch Coordinator

OLDCASTLE APG, INC. in; Jacksonville (FL); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental and disability cover

Group retirement savings program

Health and wellness programs

Job summary

Oldcastle APG, a CRH Company, is seeking a customer service and operations support specialist to join our Jacksonville site. You will help processing orders, coordinate deliveries, and provide product information to customers, vendors, and internal teams in a fast-paced environment.

The role requires 2+ years of customer service or admin experience, strong communication, and proficient MS Office skills. You will handle pricing, quotations, invoicing, and timekeeping, contributing to accurate

Qualifications

• High school diploma or GED required.
• 2+ years of customer service, administrative, office, or operations support experience.
• Strong verbal and written communication and interpersonal skills.
• Excellent organizational skills and high attention to detail.
• Proficiency in Microsoft Office and ability to learn new systems.
• Dependability and ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and walk-ins about pricing, availability, orders, deliveries, returns, and product information.
• Generate price quotations, enter sales orders, process billing, collect payments, and coordinate deliveries with dispatch.
• Provide product information and application guidance using catalogs and specifications.
• Support outside sales reps and internal plant, dispatch, and accounting teams.
• Research and resolve customer concerns, order discrepancies, freight issues, and other operational matters.
• Manage daily administrative tasks including documentation, scanning, recordkeeping, and file uploads.
• Create, review, and process purchase orders, credits, pallet credits, and freight documentation.
• Verify raw material receipts and inbound freight transactions for accuracy.
• Coordinate shipments, deliveries, and scheduling with carriers, vendors, customers, and internal teams.
• Perform timekeeping for site employees and temporary staff.
• Assist with month-end activities, inventory counts, expense reviews, and reporting.
• Maintain accurate customer, vendor, and operational records in company systems.
• Follow all safety policies and procedures.
• Other duties may be assigned as needed.

Skills

Customer service

Communication

Organization

MS Office

Education

High School Diploma

Tools

Microsoft Office

Job description

Oldcastle APG, a CRH Company, is seeking a customer service and operations support specialist to join our Jacksonville site. You will help processing orders, coordinate deliveries, and provide product information to customers, vendors, and internal teams in a fast-paced environment.

The role requires 2+ years of customer service or admin experience, strong communication, and proficient MS Office skills. You will handle pricing, quotations, invoicing, and timekeeping, contributing to accurate