Commercial Ops Manager: Dispatch & Customer Service

Preferred Materials, Inc. in; Orlando (FL); On-site; USD 90,000 - 135,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development

Job summary

Oldcastle Infrastructure, a CRH company, seeks a Commercial Operations Manager to lead a customer-focused team handling estimating, order fulfillment, and project execution. The role partners with Sales, Engineering, Production, and Transportation to ensure timely, accurate communication and operational excellence.

The position drives a long-term schedule across product lines, coordinates with Finance, Credit, and Collections to address payment concerns, and relentlessly pursues process

Qualifications

• BS degree or equivalent industry experience required; MBA preferred.
• 5+ years sales and/or operations management experience in manufacturing, industrial or construction environment preferred.
• Demonstrated ability to read and understand blueprints and contracts.
• Strong business and financial acumen that translates to sound, profitable sales, and business decisions.
• Excellent communication skills and ability to relate across multiple levels with contractors, engineers, subs and government officials.
• Proficient in Microsoft Office programs (Word, Excel, Outlook) and CRM software.
• Process improvement or lean manufacturing certification.

Responsibilities

• Build & lead distinct team of estimators, customer service representatives, and project lead personnel to effectively process orders, service customers, manage risk, and improve internal processes.
• Maintain a long-term schedule across all product lines.
• Develops, implements, and streamlines processes to manage sales orders.
• Effectively forecast shipments on a monthly, quarterly, and annual basis.
• Review customer purchase orders to ensure compliance with approved price levels, terms and cycle commitments to coordinate hand-off to Project Execution teams.
• Collaborates with other Oldcastle business units to drive process improvements; specifically act as a liaison between sales & manufacturing to predict demand and drive asset utilization and proactively manage COGs.
• Works closely with other departments to drive schedule attainment and resolve customer service issues.
• Proactively minimize, respond to, and negotiate customer back charges.
• Manages the change order process to minimize scope creep.
• Assumes overall responsibility to deliver orders on-time and on budget.
• Other duties as assigned

Skills

Leadership

Communication skills

Business acumen

CRM software

Microsoft Office

Education

BS degree or equivalent industry experience

MBA preferred

Tools

CRM software

Microsoft Office

Lean manufacturing certification

Job description

Oldcastle Infrastructure, a CRH company, seeks a Commercial Operations Manager to lead a customer-focused team handling estimating, order fulfillment, and project execution. The role partners with Sales, Engineering, Production, and Transportation to ensure timely, accurate communication and operational excellence.

The position drives a long-term schedule across product lines, coordinates with Finance, Credit, and Collections to address payment concerns, and relentlessly pursues process