Customer Digital Engagement Lead

Sembi; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Sembi is seeking a Customer Digital Engagement Specialist to drive in-product engagement and digital community efforts for all customers. You will work within Customer Success to scale outreach via Pendo, community spaces, and lifecycle communications, helping customers adopt best practices and maximize product value.

You will collaborate with Product and Support to ensure in-app guidance and community content stay accurate and relevant, while leading campaigns and self-service content that

Qualifications

• 1-3 years in customer success or digital engagement.
• Hands-on with Pendo or similar platform.
• Experience with forums or in-app communities a plus.
• Strong written communication skills.
• Ability to run recurring campaigns independently.

Responsibilities

• Design and execute customer email and in-app engagement campaigns.
• Create automated customer journeys for onboarding, adoption, renewals, and expansion.
• Segment customers based on behavior, lifecycle stage, or health.
• Develop self-service content such as webinars, knowledge base articles, videos, and guides.
• Track engagement metrics and optimize campaigns using A/B testing.
• Partner with Customer Success, Product, Marketing, and Support teams.
• Identify customers who may need human outreach based on digital engagement signals.

Skills

Pendo

Digital engagement

Customer Success

Email marketing

In-app messaging

Analytics reporting

Tools

Pendo

Job description

Sembi is seeking a Customer Digital Engagement Specialist to drive in-product engagement and digital community efforts for all customers. You will work within Customer Success to scale outreach via Pendo, community spaces, and lifecycle communications, helping customers adopt best practices and maximize product value.

You will collaborate with Product and Support to ensure in-app guidance and community content stay accurate and relevant, while leading campaigns and self-service content that