Remote Digital Customer Success & In-Product Experience Lead

Constant Contact; United States; Remote; USD 68.000 - 75.000; Vollzeit

Benefits dieser Stelle

Health benefits

Paid leave

Zusammenfassung

Constant Contact is seeking a Digital Customer Success Specialist to guide customers through onboarding, feature adoption, and in-product messaging using Pendo. This remote role collaborates with Product, UX, Support, Marketing, and Sales to deliver value across the customer lifecycle.

You will analyze usage, design in-product guides, run A/B tests, and report outcomes to optimize retention. 3+ years in digital CS, strong communication, and hands-on Pendo experience are essential.

Qualifikationen

• 3+ years of Digital Customer Success, In-Product Messaging, or Product Operations.
• Hands-on experience building in-product experiences with Pendo or similar tools (Gainsight PX required).
• Ability to design polished, brand-aligned guides inside the product.
• Experience analyzing guide performance and user pathways.
• Experience integrating in-product messaging with CS platforms (Salesforce, HubSpot).

Aufgaben

• Collaborate with Product, UX, Support, Marketing, and Sales to guide onboarding, adoption, and retention messaging.
• Manage relationships and expectations for day-to-day project delivery.
• Gather requirements for in-product guides and messages across the customer lifecycle.
• Establish guide frequency, governance, and determine next steps when requests conflict.
• Report guide success and provide data-driven recommendations on iterations.
• Provide training on in-app messaging capabilities and reporting.
• Work with teams to answer complex questions about customer journeys and messaging logic.
• Design and test in-app experiences, including A/B tests.

Kenntnisse

Digital Customer Success

In-Product Messaging

Pendo

Analytics

Stakeholder mgmt

Communication

Tools

Gainsight PX

Salesforce

HubSpot

ChurnZero

Jobbeschreibung

Constant Contact is seeking a Digital Customer Success Specialist to guide customers through onboarding, feature adoption, and in-product messaging using Pendo. This remote role collaborates with Product, UX, Support, Marketing, and Sales to deliver value across the customer lifecycle.

You will analyze usage, design in-product guides, run A/B tests, and report outcomes to optimize retention. 3+ years in digital CS, strong communication, and hands-on Pendo experience are essential.