Digital Customer Success Specialist (Fully Remote)

Constant Contact; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Constant Contact is seeking a front-end oriented specialist to craft in-product guides and messaging using Pendo, collaborating with Product, UX, Support, Marketing, and Sales to cover the full customer lifecycle.

The role focuses on writing clean JavaScript, HTML, and CSS for custom guide layouts and interactive UI elements, while managing end-to-end messaging projects and deriving insights from performance data.

Qualifications

Responsibilities

• Work closely with Product, UX, Support, Marketing, and Sales to build in-product guides and messaging that support the full customer lifecycle.
• Write clean JavaScript, HTML, and CSS to create custom Pendo guide layouts, interactive UI elements, and dynamic targeting logic.
• Manage messaging projects end-to-end, including requirements gathering, reporting on guide success, and making data-driven recommendations.

Job description

• Work closely with Product, UX, Support, Marketing, and Sales to build in-product guides and messaging that support the full customer lifecycle.
• Write clean JavaScript, HTML, and CSS to create custom Pendo guide layouts, interactive UI elements, and dynamic targeting logic.
• Manage messaging projects end-to-end, including requirements gathering, reporting on guide success, and making data-driven recommendations.