Customer Development & Appointment Lead

Bath Concepts Independent Dealers; Garden Grove (CA); On-site; USD 60,000 - 100,000; Full time

Job summary

Luxury Bath Designs of Orange County seeks a driven Call Center & Customer Development Manager to own the front end of our customer-development process.

The role focuses on engaging homeowners, converting leads into qualified appointments, and maintaining a precise CRM. You will manage inbound/outbound communications, follow-up diligently, and collaborate with Design Consultants to drive growth.

Qualifications

• Experience in call centers, appointment setting, inside sales, customer development or CRM systems is valued.

Responsibilities

• Respond quickly to new leads from social media, website inquiries, referrals, previous customers, and other marketing sources
• Make consistent outbound calls, texts, and follow-ups with new leads, uncontacted prospects, unsold opportunities, and older leads
• Convert customer inquiries into qualified appointments for our Design Consultants
• Speak with homeowners to understand their project, priorities, desired improvements, timing, and overall needs
• Help ensure all appropriate decision-makers will be available for the consultation
• Confirm appointments and actively work to minimize cancellations and no-shows
• Provide Design Consultants with useful customer and project information before appointments
• Maintain accurate CRM records, customer notes, appointment statuses, follow-up dates, call outcomes, and lead dispositions
• Maintain an organized follow-up pipeline so viable opportunities do not get forgotten or lost
• Re-engage previous customers, referrals, unsold opportunities, and older leads to generate additional business
• Provide professional and positive customer communication that properly represents Luxury Bath Designs of Orange County
• Assist management with selected marketing, social-media, recruiting, scheduling, and customer-development initiatives as needed
• Identify which lead sources are producing quality appointments and ultimately generating sales

Job description

Luxury Bath Designs of Orange County seeks a driven Call Center & Customer Development Manager to own the front end of our customer-development process.

The role focuses on engaging homeowners, converting leads into qualified appointments, and maintaining a precise CRM. You will manage inbound/outbound communications, follow-up diligently, and collaborate with Design Consultants to drive growth.